First of all, let me provide a bit of background about me. Been a user of Control4 for over 4 years. I’m also now a developer for that platform, mainly IP drivers. My house is fully automated with Control4, from security to HDMI Matrix switch to all AVRs and TV’s. On top of that, cameras, door locks, and much more.
I was very excited about Smartthings when it started. I wanted to wait till it was available retail and bought via Amazon.
First setup was a test for my father’s location, and I set everything up, moved it out to Wyoming and that worked. Added his and his wife’s iPhones to the location and they like being able to find out the temp of the house, be able to turn a light on and see when doors open. This is all they needed.
I got home and bought a second kit from Amazon for my own use. Amazon shipped the wrong kit and that was remedied by support after a few days and email exchanges, saving me from having to send it back and wait a week to get a replacement. Support was very good.
Now, I got my 2nd location set up, and all my devices and custom programming started, Sonos set up, custom weather, nest integration, etc. I set up some weather warnings to send push notifications and some other push notifications for my location. I couldn’t get a single notification to push to my Android phone.
What is the purpose of locations? Turns out, all the testing I did on my second location on notifications got pushed to my dad’s and his wife’s phone in a separate location. Shouldn’t push notifications be specific to the location the device that is pushing the notification is set to?
I still couldn’t get a single notification to push to my android device yet they all show up in another location on my dad’s phone. Contact support, I know they are busy, but really no good progress on this issue.
Based on some of the responses, it appears locations are just dividers for devices, but really serve no practical purpose. So I figure the only real way is to move my 2nd location hub to a new account.
I open another ticket to support to find out the process on getting a hub moved or removed and a new welcome code sent, and I get a response that are you sure, this will require all devices to be set up. It takes a day or more to get a response from support, on top of that, they can’t answer the question, just ask other questions.
So now I have removed all the devices from the hub, removed the hub and am waiting patiently for the new welcome code to be generated.
My issues with the system so far and feature list:
-Ditch the welcome code, or at least have a way to generate a new code on removal of the hub from the account
-Locations should determine which mobile devices get notifications. All devices should not get all notifications.
-Invite people just to a specific location not the entire solution
-Finer control over which devices get notifications
-Better support for android push notifications, ie, use Google Push Messaging Service.
-Better local network support, specifically, raw sockets to control many 3rd party simple devices
And most importantly, more resources available for support. This platform is made and lost on its support. So far, I was impressed at the beginning but now support is slow and incomplete.
I hope to get my 2nd hub working on another account and will hope the above issues / features will be addressed in the future.
I am working on integrating the hub and devices into a control4 environment as well as using the presence functionality into Control4 to trigger room programming.
If you have any questions, let me know. This forum needs some healthy debate and conversations going…