So for the last 2 years I have been running a Vera 3 with a Yale door lock and kwikset door lock. I also have Sonos throughout the house, Philips Hue throughout the house, and a couple cameras of different makes (Foscam and Grandstream). The Vera 3 just wasn’t cutting it for me. So I decided to make the switch. I see A LOT of pros but there are some cons or some areas where SmartThings fall short. I hope someone sees this thread and comments if any of these are on the roadmap.
I wish that when setting actions with locks, like I said above I have both a Yale and Kwikset, that it would know if the door is opened from a user entering a pin or someone just unlocking it manually from the inside. This would have multiple uses mainly for lights. If someone manually unlocks and opens the door then it would know they are leaving instead of coming. Whereas if someone enters the PIN and opens the door then you could turn lights on because it would know they are entering and not leaving.
The ‘things’ section seems WAY to cluttered. And you can’t lock tiles into place. So if you get your tiles exactly how you want them and add 1 more item or multiple items, that will screw up all your tiles. There should be a way to lock tiles into place that way they don’t move when you add new items.
The ‘things’ section has generic icons that you can’t distinguish between them. For example. I have 20 Hue lights, 3 GE on/off switches, and 1 hue light strip. The icons all look the same. There is no way to distinguish between them. It wouldn’t be so bad if they improved suggestion 2 where you can lock tiles into place.
Get a better grip on all your actions… I have been finding the easiest way after adding a motion, door sensor, light, etc don’t add any action. After it’s added then manually add actions so you don’t get confused. But have a section called ‘actions’ where you can view all your configured actions. I find it very difficult to go through all 24 lights to find the 1 action I setup for a light.
Sorry this is so long, but the potential is there. I love that I made the switch but just some little tweaking would really take this product to the next step.
Oh and one other request, PLEASE don’t sell out to Samsung. Once they get involved, the updates will stop and they will change everything. SmartThings, you seem like your very responsive with your community and customer support is great. Go ahead and try and call Samsung customer service and see how they treat you.