Mommy is too hot! (Nest Meltdown)

(Bobby) #1

I’d like to take a moment to say that I am sorry for the Nest t-stat owners. It looks like things are not going well in camp Nest…

(vlad) #2

I wonder why they don’t just scale up their databases? :slight_smile:

(Marc) #3

Yeah, I just walked into my house and it says two of them are in Auto Away mode and the other two show offline. It’s also a balmy 76 degrees in here. Rough couple of days in home automation land.

(Brian) #4

It’s ST fault.

(Bobby) #5

I wonder if Nest is looking for lost thermostats’ state now.

( I hate Mondays) #6

Wait, what?! The birdie left the nest?! EoW

#7

Wow… interesting. I’m glad I don’t have that anymore here in AZ. Yikes.

#8

Good to know it wasn’t just my Nest having issues.

Mine went offline this morning with a message to check Wi-Fi. According to the thermostat it was online but the app and web page said it was off. I manually turned it to the away temp (85) prior to leaving for work. Just checked and its back online (according to the Nest app) but the temp had moved to 80. I have no routines set to trigger this time of day that would be at that temp. According to the web page, it’s set to 85 but shows it’s cooling to 80 still. I’ve had no Wi-Fi issues at my house lately.

(Eric) #9

No issues for me. Not sure who it impacts. Nest V2 here.

#10

Mine is still showing to be set to 85 yet cooling to 80. I set it to off in the web app and it shows to be cooling to 80. I hope it’s just the issue they are having and showing bad status since I’m at work and cannot verify it. It’s not showing like its offline anymore. If it’s forcing my A/C to run nonstop for 12 hours I could be looking at a high electric bill which defeats the purpose of Nest or even worse in a possibly burned out A/C unit.

From their site:
Some Nest Thermostats and Protects appear offline.
We’re currently investigating an issue that has resulted in a small percentage of Nest Thermostats and Nest Protects appearing offline. While these devices can’t be controlled through the Nest app at this time, they’re online and continue to function, including working to set schedules, allowing for manual adjustments and alerting people to smoke and CO events. We’re actively working to restore remote control of these devices through the Nest app.
2016-07-26T18:58:15.000Z

07/26/2016 13:58

(Ben W) #11

No issues here. Off line should not mean “No Control”, you should be able to control locally (from the thermostat)

Statement from Nest

We’re currently investigating an issue that has resulted in a small percentage of Nest Thermostats and Nest Protects appearing offline. While these devices cannot be controlled through the Nest app at this time, they are online and continue to function, including working to set schedules, allowing for manual adjustments and alerting people to smoke and CO events. We are actively working to restore remote control of these devices through the Nest app.

So local control still functions

(Brian) #12

Like our light switches? :open_mouth:

(Ben W) #13

Exactly. Always have a contingency plan.

#14

Before I left for work, I set it manually to 85. If it stayed at 85 or if is actually cooling to 80 as indicated I won’t know until after work.

(Megan) #15

Mine went “offline” if I looked at the APP or webpage, but if I adjusted the temp with the thermostat, it worked. And it seemed to keep the schedule I had set.

(Darryl) #16

Makes me glad I am an ecobee owner. Never had an issue, and its not dependent on the server/cloud being online.

#17

Yeah, I got rid of my Nests almost two years ago — firmware updates for that thermostat are a major community event :smile:

LOL at the title of this thread … need a pic :wink:

(Ben W) #18

Nest schedules should have still worked locally. It does not need a wifi connection.

(Darryl) #19

And yet there was an outage none-the-less affecting many Nest users. (And not the first time…)

Not saying your incorrect, but they have issues in the cloud that DOES affect nest users…

(Ben W) #20

If the Ecobee cloud goes down you suffer the same outage, so the cloud DOES affect Ecobee users too.

Everyone that had issues was trying to access Nest remotely. I think the article was blowing it out of proportion, alluding to people’s HVACs not working at all. When in reality it was just remote access was affected.