Many zigbee devices randomly go offline, network very unstable

[nayelyz (SmartThings Developer Support)]

Hi, everyone.
Same as in this other thread, can you share the info requested, please?

Aeotec Hub will not stay connected to zigbee devices

Hi, everyone. Please, when this kind of issue happens, you need to send the Hub logs right away so they get uploaded to the server and the team can take a look without the fear of losing them since they get deleted every 12 hrs approximately from the Hub or even less depending on how many devices are connected and how chatty they are. In the IDE, enter “my hubs” Enter the corresponding Hub and go to “view utilities” Click on “send” below “send hub logs” Note: Logs get lost as well when we reboot the Hub so, if you already did that and devices haven’t gone offline yet, the current logs don’t have information about the issue anymore. After you send the logs, please provide support access to your account: Confirm the email account registered in the forum is the same one you use for S…