Kwikset SmartCode 916 lock code manager?

kwikset

(Ignacio) #1

I just got a smartthings hub and 3 Kwikset SmartCode 916 locks. I’m trying to configure the lock code manager but I’m stuck in “Change lock device handler to new code:”

When i go to Navigate to ‘My Devices’ I cannot see my locks. I can see and use the locks in my phone, and I can use them.

What am I missing?

Thanks!


#2

You probably logged into a different “shard” than your own account is on. You’d think SmartThings would do this automatically for you, but it doesn’t.

The following thread should help:


(Ignacio) #3

Thanks! My locks are working now!