Inactive device help please

[JDRoberts]

There is a known issue with GE link bulbs which can cause this. It’s the reason they are not on the official “works with SmartThings” list.

FAQ: GE Link Bulbs Dropped Offline

GE Links are the least expensive big brand zigbee bulbs you can buy, and, for whatever reason, they seem to sometimes have trouble reconnecting to the SmartThings network after power has been cut, whether it’s from a whole house failure or just someone flipping a switch. Or even just randomly from time to time. (SmartThings staff have confirmed in the forums that the reason the GE links are not on the official “works with SmartThings” compatibility list is that they have a firmware problem which causes them to stop responding to the Cordinator from time to time. Supposedly GE is aware of the issue and there may be a firmware update from GE in a few months, but no specific timeline and they can’t be certified as compatible yet. Meanwhile, they’re very inexpensive, but they do drop off fro…

I haven’t heard of a similar problem with the Cree unless they got out of range. If the problem is that the GE goes off-line and then you are losing the cree, that would make sense if the GE had been acting as a repeater for the Cree. If the Cree is off-line by itself, then I would just wonder about range.

But in either case, try the steps in the FAQ. It’s quite likely you won’t have to change any of your smartapps, so it’s a lot less work.