Hue Bulb Factory Reset: SOLVED if your Hue Bulb is on a ZLL Channel

If it listed the bulbs, they paired to the SmartThings hub. In your other thread, you said

“Added a thing” is the process for pairing a device to the SmartThings hub. They didn’t show up with names because they were ZLL bulbs initially And they shifted to the generic ZHA profile when you paired them to the smartthings hub through the Add a thing process. As was suggested in your other thread, you could have at that point changed the device type handler and controlled them through SmartThings.

If after you couldn’t get them connected to your Hue bridge initially you had then just opened your SmartThings app and checked the things list, you would not have seen the bulbs there and they would not have paired to your SmartThings hub.

But once you hit the “add a thing” option in the SmartThings mobile app, you start the pairing process for any nearby devices which are in pairing mode.

That’s why the zigbee channel for your SmartThings hub matters.

edited to update I see from your other thread that your own smartthings hub is on channel 24. That’s a ZLL channel, so you got lucky. (Lucky is good. :sunglasses:)

If someone else has the same problem, but their hub happens to have been on a non ZLL channel like zigbee channel 14, the method described in this thread probably will not work and it is likely that they will still have to buy a device like the Lutron connected bulb remote or the Dresden device in order to force a reset on their Hue bulb.

So the method described in this thread is a good method, it’s just likely that it will only work on the ZLL channels, because it relies on a Hue bridge which only transmits on the ZLL channels.

if anyone can confirm that it works for a bulb which has been set to a non-ZLL channel, do let us know.