Hub v3 impossible to connect

jkp · April 7, 2025, 5:04pm

SmartThings has released the instructions for resolving 33-504 error in the following thread:

Troubleshooting SmartThings Hub 2018 and Aeotec Hub 33-504 Errors Announcements

Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub cannot access the internet over Ethernet or Wi-Fi connections Hubs manufactured before April 2024 may not have received firmware updates after production. If a Hub has not been claimed by March 2, 2025, it may not have been updated before purchase or activation. The following steps could be attempted to claim your hub successfully. Verify Internet Connectivity: Please verify the following: Your hub can connect to the internet If claiming over Ethernet, the LAN is internet-connected If claiming over WiFi, the access point selected is internet-connected Your mobile device is connected to the internet Hubs Manufact…

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Hub v3 impossible to connect

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