I just purchased the Zooz Z-Wave Plus On Off Wall Switch ZEN21 and after I connect using option 1 in the instruction, I manually turned on/off but nothing works. Even the little LED light in the switch did not lit up. Does this mean I wired it wrong? Or, do I have to go into the SmartThings and configure it in there?
So, here’s what I did. I wire the black wire to the Line, white to the neutral, and red to the traveler. This is a 3-way switch wiring – another switch is in my garage.
So, you’re saying the white wire I have may not be a neutral line. If that’s the case then I can’t use this particular switch, correct? If so, is there any 3-way switch out there that’s available without the neutral line requirement?
If that’s your old switch, then that’s probably not a neutral, even though it’s white. Wire color isn’t actually standarized in the US.
Best thing you can do is read up on home wiring and learn how to use a multimeter. I didn’t know how to wire much of anything before I got my first smart switches, but now I’m comfortable with some of this stuff.
If you don’t know your wiring well enough to be sure of what’s what, you’re potentially risking a shock or fire.
Take another photo (front facing) the gang box. If you have neutral, in the back behind your wires in your pic then you will have a bundle of white wires going to one wire nut. this bundle will be where you will add your neutral wire.
Only if you have neutral wire will the smartswitch work.
Having pics showing different angles will be better if you need to contact @TheSmartestHouse to help you witj properly wiring the switch.
Take pics of the wiring of the switch in garage as well.
I went to in the garage and flip the switch down and now the z-wave switch has power but it does not turn on/off the light outside. Plus, the SmartThings Hub did not even detect it. It’s only about 10 feet away.
You have this switch in the wrong place. This switch goes on the garage, which is the “primary” switch location. You’re trying to install it where “add on” or “accessory” switch goes (for a Zooz, this is just a normal switch). Show me the wiring inside the garage box.
Okay, with help from an awesome person in DoItYourself, I am able to get the Z-switch and regular switch in the garage to work now. My next question is, how do I add the z-switch to my SmartThings Hub? I clicked on Add a Thing and it’s not able to find the z-switch. What should I do next?