Is it the iOS or Android phone that’s not working? There are several popular third party solutions that might work better for you, but they differ by phone type.
Here’s a recent discussion:
I poked around for this, and I think I know the answer, but want to confirm. Now that Life360 integration will likely end with the end of Groovy, I’m looking at using my phone and my wife’s phone as presence sensors. She has the SmartThings app, so it probably shouldn’t be an issue. However, I have a stepson for which we track presence when he’s home from college. Is there some way to track his presence in SmartThings without giving him access to the SmartThings app? I don’t want him messing with my setup or turning things on when I don’t want them on (e.g., his AC upstairs). Can this be done? Thanks.