Since the newest firmware update hub V2 I’ve had 3 devices continue to go offline and then online eventually. They are Z-Wave devices (motion sensor, door window sensor, Z-Wave range extender.) and have worked fine up until the latest update. Is anyone else experiencing anything weird like this late…

[image] flsoto: I can’t see it on the iPhone, so I can’t re-add the devices I deleted yesterday when I was testing why they weren’t working, thinking it was the Edge drive. Aah, I think you’re looging for it in the catalog, right? Only certified devices appear there; it doesn’t matter if you …

Hahaha, it seems my English isn’t that good because I’m not able to explain myself well. Besides the problem with the Zigbee devices being offline, I also have an issue with the Edge drivers. According to the website, they are installed (images 1 and 2), but they don’t appear on my phone (image 3), …

[image] flsoto: Hahaha, it seems my English isn’t that good because I’m not able to explain myself well Sorry, I focused too much on the Edge driver appearing in the Advanced Users app but not in the app when you were referring to the device that the Tasmota driver discovers, right? That’s w…

Hello, since 58.10 I have been having horrible issues with Zigbee devices. I lost control (network error), but somehow the connection path is still showing up in the app. I try re-pairing a device and it works, but I still can’t do anything with the devices. It’s various types of devices from diff…

Thank you, yes I saw that thread. It’s been closed. @nayelyz , anything you can help with here?

Tagging here as I’m having zigbee offline issues since the firmware update as well.

[image] eicher_ian: I lost control (network error), but somehow the connection path is still showing up in the app. I try re-pairing a device and it works, but I still can’t do anything with the devices. It’s various types of devices from different manufacturers. Zwave and cloud connected seems …

Is this happening with your Aeotec Hub? Yes, it is Also, there are 28 devices offline in your account, are they all expected to be online? This is to take the information from any of them for the report. No, there’s a few no longer being used that I’ve not removed in case I want to use them in the …

Devices offline and online again

Devices & Integrations

jkp October 9, 2025, 3:55pm 15

A few users have reported the issue in the following thread: https://community.smartthings.com/t/aeotec-smart-home-hub-2-aeotec-smart-home-hub-2018-2015-model-hub-firmware-release-notes-0-58-10/305623/

Topic		Replies	Views
Aeotec Hub will not stay connected to zigbee devices Devices & Integrations	99	5241	July 22, 2024
All Zigbee devices are offline in October 2024 Support	21	692	January 9, 2025
[Wi-Fi Hub] Devices went offline and not responding Support	83	7027	July 25, 2023
Hub Firmware and Edge Driver Release Notes - 0.61.6 Hub Firmware Release Notes hub_firmware_update	63	4266	August 30, 2026
All Zigbee and Z-Wave devices offline shortly after power restored from a planned power outage Devices & Integrations hubv2 , developers	22	557	January 6, 2026

Devices offline and online again

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