Devices not updating

Devices & Integrations Connected Things
1

I bought the SmartThings 2.0 Hub along with a ton of devices: Multi-Sensor, leak detector, smoke & carbon monoxide alarms, etc…

My initial testing with these devices looked great, but it’s been a couple weeks now and I went to check the temperature of my garage (Multi-Sensor) and noticed the sensor hasn’t sent an update to my Hub in weeks. I went out to the garage and shook the sensor, but no updates. Please help me understand the expected behavior here. How often should it update if it’s kept motion-less?

What do I need to fix my update issue? In the Android phone app, I see the sensor and see a temperature along with other data after a long loading delay. The “Recently” activity is now empty after weeks without data. Sometimes this screen gives me an error indicating there are network issues, but I can browse the internet perfectly using the WiFi connection on my phone.

Lastly, is there a way to check-in on my devices from a Web/PC browser?

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2

http://SmartTiles.click for a Community built browser based limited SmartThings client.

3

Sounded like your multi sensor could be out of range. If it’s a z-wave sensor. Try doing a z wave repair. Zigbee, unplug your hub 15 mins. As for how often it updates. It should updates whenever there is motion or temp change by a degree?

4

Thanks for the replies everyone. I’ll check out the SmartTiles very soon.

As for the out of range… My MultiSensor is definitely out of range from my Hub, but I have ZCOMBO devices installed in every room of the home. I thought they would repeat the signal to my hub…?

5

Battery operated devices are not repeaters. Maybe a wall plugin between your hub and sensor?

6

Good to know. Learning a lot here.
I’m thinking about adding some WiFi outdoor cameras that should be in range of the hub. They would act as a repeater, right?

Also where can I learn more about how the cameras would work? I want to set it up to take a snapshot triggered on motion. But, where would the images be stored? Local/Cloud? I don’t want to pay for a monthly service.

7

ZigBee repeats only for ZigBee. Zwave repeats only for zwave. WiFi repeats for no one! Mwahahaha! (Sorry, engineer joke. But the not repeating part is true.)

See the FAQ

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