Barry,
First I want to thank you so much for taking the time to help me with this.
I greatly appreciate it.
Save your money - with this working for so many people, we just have to
figure out why it doesn’t work for you…
After you installed (and published) the device handlers and the Helper
Smart Apps, did you successfully configure your thermostat using Ecobee
(Connect)?
Answer - I was able to configure my thermostat using Ecobee (Connect) I see
my thermostat and sensor.
By “Can’t Access”, does the list of Helper SmartApps open in Ecobee
(Connect), and you can’t start any of the Helpers, or does the list not
open at all.
Answer -The list does not open up at all.
I installed the SmartThings app on my Android tablet and click on the
Helper SmartApps and it goes to a screen with an ! Something’s Wrong We
can’t load your screen right now, (Retry button).
If so, have you opened Live Logging in the IDE before trying the Helper
Apps - if so, did you find any errors in Ecobee (Connect) when you try to
access the SmartApps?
Answer - I checked the Live logs Ecobee (Connect) to and did not see
anything out of the ordinary or related to Helper Apps.
Have you tried starting/creating a helper app directly from
Marketplace/SmartApps/My Apps ???
Answer - Yes, I just tried it for both IOS and Android and I get the same
result.
I did think of one thing that I might have done that could possibly affect
something. Before I removed the Ecobee (connect) from StrykerSKS, I went
into the Helper SmartApps and removed my two Iphone Presence Sensors that
would notify the ecobee wither to be in home mode or away mode. I wish I
could give you more information about what I did but I don’t remember the
menu’s or setting names. Since I can’t access it now I can’t screenshot it.
Could that have effected it?
Thanks again for all your help.
Timothy