Can't create or install my own smartapps

beedix · 2016-10-20 21:57:14 UTC

Hi, I’ve been wanting to create and install others smartapps. I’ve searched and searched and all the instructions have me logging into ST and I’m supposed to see a “Smart Things” link, but it’s not there. I’ve also searched around the phone app extensively and see no way from that end as well. Any clues on why I don’t seem to have access?

bennetm3 · 2016-10-20 22:01:31 UTC

So what comes up when you log in and click on the My Hubs link. Do you see your SmartThings hub?

beedix · 2016-10-20 22:06:49 UTC

I see a great deal of information about “my hub” and a table below listing all of “my devices”. Yes, I see my SmartThings hub.

All built-in app functionality works as does all the 21 things in my smartthings networks.

Just no place to do anything with custom apps.

bennetm3 · 2016-10-20 22:25:53 UTC

So once signed in to the website and you can see your hub you should see a row of options at the top and one of them is SmartApps.

JDRoberts · 2016-10-20 22:59:11 UTC

I think this most often happens if you accidentally signed into the wrong “shard.” You would think smart things wouldn’t let you do this, but it does. You’ll be able to sign in but you won’t see any of your actual devices.

FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on? FAQ

When SmartThings went for sale in the UK, they added the first of what will be many “shards” to split the SmartThings Cloud workload into multiple, somewhat independent, clusters of servers. SmartThings automatically replicates a lot of stuff between the shards when they deploy updates and so on, but if you are doing development and you Publish “For Me”, then you need to be sure to be logged into the correct shard, or your self-published SmartApp or custom Device Type Handler will not work. You won’t find it in the mobile App! Eventually you may not need to know your shard. Eventually, SmartThings may make this process automatic and when you self-publish, it will go to the “right” shard without intervention. Update: The URL: https://account.smartthings.com should take you to your correc…

If that doesn’t work, look to see if your devices are listed under “my devices” but you are still missing the “my smart apps” tab.

If that’s true, then contact support, because something is definitely wrong.

https://support.smartthings.com/hc/en-us

beedix · 2016-10-21 01:03:14 UTC

There is no row including SmartApps. Sounds like what I should see, but I don’t

beedix · 2016-10-21 01:06:16 UTC

Clicking my devices shows me my table of devices, but nothing to do with “my smart apps”. I’ll head the support route and post back if that ends up working out. Thanks

beedix · 2016-10-21 01:43:59 UTC

Customer Service was the trick. I was told developer access would need to be enabled for my account and once that was done, a logout and back in shows what I was expecting.

Really wish that information would have been stuck in some of the support information.

bennetm3 · 2016-10-21 04:30:43 UTC

Glad you got ot sorted, but i never had to do anything like that. All the options were already available.