I cannot reconnect my Samsung cooktop after I have deleted it from the Smarthings App. I followed the instructions and tried thousand times but I always receive the error “something went wrong”. I’ve already reinstalled the app, turn off the cooktop, the phone, the router, everything. Nothing. I also don’t have anymore the QR code of course since it got removed after cleaning. WiFi is on in the cooktop and I can see it and connect it via my phone. I have also set a manual ip, set manual dns (google ones), still the device cannot be added to the Smarthings App. Really don’t know how to fix that. If someone has an idea I’d be grateful. Thank you!
not sure if your turn off of the cooktop meant the following but the one option I can think of - try a hard reset of your Cooktop - flip the power breaker off for 60 seconds to perform the hard reset but consult your user manual first to ensure that is the proper method for your appliance.
I have the same exact issue. I’m getting crazy, did you guys solve it? I’ve contacted Samsung support. Nobody could solve it. The Cooktop was working fine with the app until I removed it from there. Impossible to reconnect it after that. I’ve tried literally anything. Please help!
This fixed mine, i changed wifi and could not connect to mine cooktop. So maybe same problem. But you will need the qr code that come with it. Otherwise it will ask you for a password for the wifi that im unable to provide, because its not showing in saved passwords on my phone.
I have the same issues since months. I tried everything. The pairing always fails with an error. The cooktop shows AP if I press the pause button for 7 seconds, however it always ends in an error. Don’t really know what to do anymore.
Mine is the NZ64B5045GK, It was the only device that didnt want to connect with my smart things app. Instead of letting the app do alla hte searching for you, find the model number that normaly is on a sticker under the device, and enter it on the search bar. It will imediately recognize it and continue with the setup.
Hi everyone, I’ve the same problem, my model is NZ85C5047KK, and after a change of wifi modem due to a move it went offline (as expected). I cannot add it again in smartthings after deleting it from app and samsung account at v3.account.samsung.com. I tried 2.4GHz wifi connection instead of 5GHz. My devices are apple’s one. No problem at all to add again my oven and fridge. Thanks for the help
