Will comment on a broader thread about this in a moment, but for locks they have gotten far better (particularly the latest Schlage and Kwikset ones) at accurately reporting state in the past year. Have you tried removing it from the network and re-pairing it in recent months?
On device tile labels, that’s been quite the debate internally over time. Right now Dashboard based tiles do have labels, and in the Thing view you can use icons, groups with custom photos, and shake the phone to temporarily display labels. Have you tried those approaches? Screenshots of my own setup below.
The entire discrepancy between the Thing view and Dashboard views is getting thought through right now, so this input will be incorporated.
