I just installed five of these. Very impressed by them so far.
2 Likes
I got my first one installed. I had a bad one out of the batch, Zooz and TheSmartestHouse were both fantastic and responsieve to work with troubleshooting my issue to verify it wasnât idiot installer issues which I am open to admitting if I mess up, I mess up⊠But alas nope, just a funny switch. Happily and quickly sent out a replacement with a return slip for the original.
The physical installation instructions in the sheet are straightforward and simple, the install instructions given for pairing might be good, but I honestly missed them on the paperwork. I had to google it. No worries though, it was easy to find on thesmartesthouse website, and even easier to followâŠ
The switch itself matches my original Leviton perfectly color wise, or at least the Leviton wall plate⊠I see the folks with a mismatch on the GE switches. I canât say if it is an issue with the GE switch, or the Zooz, but no issues for me so farâŠ
I am adding these switches in lieu of smart bulbs on areas where a smart bulb doesnât make sense. 4 bulbs or more, and not controlled by a combination fan speed / light controller. I may wait until Zooz comes out with their Zwave controllers for celling fans as I am wanting to use Zwave instead of Zigbee. No WiFi interference problemsâŠ
Once paired to Smartthings I added it to Alexa, and it works exactly as expected. Alexa turn on / off or set level of in this case the Dining room lightâŠ
All in all, a VERY good thing, and a happy buy for me.
I am giving some SERIOUS consideration toward prematurely retiring my smart bulbs as I can afford more of these and going with these switches as they are awesome!
The big takeaway is no, my experience with the product wasnât perfect, no products are, but the customer support experience was FAR better than I could have expected. These folks really know how to do business, and are bent on making sure their customers are happy.
4 Likes
Iâve dealt with a lot of companies that are miserably disappointing when it comes to customer service. Samsung isnât exactly great but theyâre not anywhere near as badd as others. Thesmartesthouse has been fabulous with me.
4 Likes
Yup, they replaced two ZEN15s that was having upgrade problems ⊠kudos to Agnes and Karen!!
2 Likes
I just installed one of these and canât get it to pair w my controller for the life of me.
Works fine as a normal switch.
However when I go to pair, I tap the top button 3 times and nothing happens. No LED light flashing or anything.
Tried excluding, nothing showed on the ST app as being excluded, and again nothing on the switch LED showing anything.
I also tried tapping top button a bunch of times, no response by the LED indicating pairing mode.
Please advise thx
Sounds you should contact zooz if the switch wonât go into inclusion mode.
Did you reach out to Zooz? Sorry I have been away from the forum for a while, been busy with other projects. Their customer support is probably the best I have seen in any regular consumer level industry. I have more switches I need to buy from them but donât have the funds right nowâŠ