I received this email today about discontinuing support for the ADT Smartthings hub and devices. I’ll never buy another Samsung product in my life, and I’ve bought nothing but their phones and TVs for over ten years. Not only are they not supporting the hub or offering alarm service, but it and all of the ADT Smartthings devices will stop working entirely. Pretty sure I can flash the hub to continue using it but I’ll probably switch to hubitat since I’ll have to add everything back. This is absolute BS. F*** Samsung and ADT. There’s no nicer way to say it. The time and money I’ve spent on this.
Email links to an FAQ talking about possible full or partial refunds. Obviously I’ll take a refund for these paperweights, but are they going to refund the hours I’ve spent on my system and the hours more I’ll have to spend setting it back up.
https://mailchi.mp/smartthings/retirement-announcement-adt?e=b8df222935
Your ADT SmartThings Home Security System will be retiring in 90 days
Hello,
We wanted to let you know that we will be discontinuing support of your ADT SmartThings Home Security and Safety system effective June 1, 2021 .
Some questions you might have, and answers you might want
What will happen after that date?
Your ADT SmartThings Home Security and Safety devices (including the Security Hub, Detectors and Alarms) along with the optional 24/7 professional monitoring from ADT will no longer work. You will also no longer be able to use the SmartThings app to control any Zigbee, Z-Wave, or LAN devices that are connected to your hub.
What options do I have to continue having monitored security?
Your continued safety is our first priority. Learn more about how about how ADT and Samsung can help you continue monitoring your home security and stay protected.
What should I do with my old equipment?
You may be eligible for a full or partial refund. Please visit our FAQ page for instructions.
We apologize for any inconvenience this causes you and remain deeply committed to providing you you with the highest level of support during this transition. You can find more info on our FAQ page.
Thank you,
The ADT SmartThings Team