Weak Hub Signal?

[JDRoberts]

Unless the sensors are plug-in, they won’t make any difference for the lock. Only plug in devices can act as repeaters. And locks need to be closer than anything else during pairing because they have a whole separate layer of security.

That’s why I would really need to know the exact brand and model of each of the devices to figure out what your network backbone looks like. See post 11 in the following thread:

A Guide to Wireless Range & Repeaters

One more thought. While I understand the marketing reasons for the decision, the fact that SmartThings gives customers zero guidance on how to set up a network backbone does lead to a lot of frustration that shouldn’t have to exist. if people knew that .1) The hub should be located centrally in the home, both vertically and horizontally. Don’t put it in a garage or basement as those have concrete and pipes and metal objects which will reduce signal. If your Internet router is off in some inaccessible corner, you can use a Wi-Fi access point that has a ethernet port on the side and plug into that. Also, the hub should not be put in a cabinet. You just want to make it as easy as possible for signal to spread around your house. .2) you need one device that can repeat about every 40 feet…

All of that said, I really think your best bet at this point is to get in touch with support. There are a lot of things that they can see from their side that we don’t have access to as customers.