Trying to use 2 phones a pressense sensors

[ijourneaux]

My wife an dI both have the same android phone. I havebeen trying to get the phones to work as presence sensors but for some reason, my wife’s phone doesn’t correctly detect her presence at home. It almost alwasys indicates she is home when I know the phone is away from home. I have browsed through all of the settings but can’t seem to locate a difference

[jkp]

Does she use her own account to login or did you login with your account?

FAQ: The Many Ways of Detecting Presence

Presence, regardless of the device you use, is one of those features that works great for some people, not at all for other people, and is randomly flaky for still others. It’s very much affected by local conditions. So some people will find that phone presence works much better than the SmartThings-branded presence sensor. Other people will find the reverse. Still other people, myself included, find that they have to use a combination of two devices in order to get reliable presence indication. So if this feature tends to work differently for different people, where do you start? Using a Smart Phone as a Presence Indicator [image] Well, since most people who have SmartThings have a smart phone, it’s worth starting there. The following FAQ runs through the the usual troubleshooting…

[ijourneaux]

she has her own account and log in

[jkp]

Both of you are using the SmartThings classic app?

[ijourneaux]

both of us are using classic.

[farlicimo]

Did it ever work right? Maybe you just need to delete her presence and re-add. What OS are you on? My daughter has Android 9 and it basically didn’t work at all. Would work for like an hour or two then get stuck however it was. Support told me Android 9 is not supported yet. . .although I feel like it was more than that.

Is ST set to not be optimized and you have allowed the location permission?