As I’m sure this happens to most of you, as the tech guy in my family, I’m responsible for supporting a bunch of my close relatives. With that said, when they see stuff I have, they want it too! Case and point:
I installed and support SmartThings setups for my parents and my uncle. At this point in time, if there are things that need to be done and they can’t do it, I will log out of my instance, and log in as one of them on my app. While this works, I noticed a few issues:
When I log in, it believes my uncle’s phone is “Away” thus alarming his alarm/SHM, which becomes an extra step in remembering to disable the alarm before it goes off due to him walking around the house!
On the same note, I believe even when I log out and they log-in, their presence detection gets a bit wonky and we have to “reset” their geo-fence. Not a huge issue if it happens once in a blue moon, but it their issue requires a lot of testing, it’s a hassle every time.
Then, when I log back in as my own account, I have to reset my geo-fence and widgets, etc.
Let aside the face that, while they trust me with full-access to their stuff, I have to have their credentials in order to support them. Another base line “no-no” in the security world.
With that said, is their a way to link my phone and or account to their SmartThings instance where I can help manage and troubleshoot using my own account? I’m thinking in the terms of where people have multiple locations?
My main question would be, if setting up multiple locations, are they truly 100% segregated? Meaning, when I’m using webCoRE for my setup or using presence and routines on a day-to-day basis, will it only affect my location? Am I able to have it where I have to manually pick their location to affect their setup?
Another case where this is going to come in handy, my uncle will be in the hospital for 3-5 days in June. He needs me to take care of his cats, house sit a little bit, etc. Considering he is using SHM with alarm functionality, it would be awesome to have his location also, temporarily, use my phone as a presence sensor to automatically disarm and arm his house. Once again though, I don’t want to screw up my own instance in the process of trying to add theirs.
With all of that out of the way, is this possible? Or do I need to continue to log-in as them on my device to support and maintain their locations?