I have had issues since last year, with issues with mobile presence sensors on Nexus phones as well as IFTTT (will no longer work), as well as other issues I have gone through extensive testing and resetting on my end and weekly send “what is the status” emails to SmartThings, of which I get a response every other week (if I am lucky) with either a “did you solve your issue?” (really?!) or a “try resetting…” (yes…we covered this 2 months ago!!!..and 1 month ago!!!..and 2 weeks ago!!!) or a new one in which they didn’t realize I was having issues (are my support tickets automatically going to trash bin? All prior email communications with support not being recorded?).
I am close to pulling in legal assistance due to lack of response from SmartThings to solve the issues. Has anyone else had this kind of problem?