Brad_ ST thank you it is connected now in smarthings app but i cant get it to recognize my first alert zcombo smoke and CO detectors. I have tried everything that has been suggested that i know of and still cant get them to pair. The hub flashes green led light like its trying to pair. I have tried excluding them then adding them. Nothing seems to work.
I am having the same problem, I received the welcome code from support, I have factory reset the device multiple times as per the above instructions, finally when I try to connect to the unit (light is a solid Blue or Green) I get an error stating :
‘there was a problem connecting to your hub, check the network connection and try again’
I have tried 3 different networks and all 3 are completely open, and different service providers.
I have a STH-ETH-200 , SN 3000248885
I would appreciate any and all assistance.
You will need to contact ST support as Brad no longer works at ST.
Hello,
I’m in the same situation, I’ve held down the back button but the lights at the front stay green, they never change. The serial number of my device is 3000353107.
I appreciate your help.
what steps did you take to reset?
to factory reset:
- pull the power cord
- with a pin - press the reset slot
- power the unit back up
- continue holding the pin in the slot until the led changes to a solid yellow
if still not working, you will need to contact ST Support
REMOVE the serial number in your post above
is there anyway to contact smartthings support now?
I have an STH-ETH-200 that I can’t factory reset. It’s driving me nuts.
The light never goes yellow. The only colours I’ll ever see are red when resetting, blue and green when it’s on the internet. (when I say resetting, it’s just restarting and that’s all that happens)
I got it second hand and I’ve tried resetting it a squillion times, but it’s not possible.
I can’t register it even when the light is green. When I try registering with the welcome code it very quickly returns a network error error message.
I’ve tried a few ways to get around this but nothing works.
I’m losing my mind! I’ve spent hours with various Samsung support channels, but I’m always directed to standard support channels and they can’t do anything. They just keep directing me to the defunct phone numbers and support links that they find on the internet. Even web pages that promise SmartThings support now just direct you to standard support channels.
So frustrated with Samsung as their support doesn’t have an escalations nor a complaints process. Crazy!
And this model still seems to be for sale on Amazon too
the method for contacting ST Support is through the app. Tap on Menu and select Contact us. It would show you the contact methods available in your region.
first question - what steps did you follow to reset the hub? if only restarting… that is not factory resetting.
second question - sure you want the v2? what are your needs?
I do not see it listed on Amazon. if it were, it would be used from a 3rd party seller. The v2 is no longer manufactured and hasn’t been for years. if you did happen to find a new one available anywhere- DO NOT PURCHASE!
To perform a hard reset (factory reset):
- unplug the power cord but leave Ethernet plugged in
- Remove the batteries if using for the V2 hub
- Insert a pin in the reset slot on the back of the hub
- While continuing to press the pin in the reset slot, insert the power cord
- continue pressing the pin until you see the solid yellow led on the front of the hub for 3 seconds. The solid yellow led appears about 30 seconds after the flashing yellow started.
- Wait about 10 minutes until it contacts ST servers and downloads any needed firmware (if needed)
- Add hub to ST app within 30 minutes to avoid the timeout or else you need to repeat
Call us takes me to the standard Samsung support page for my region. It’s been of no use so far as they have not been able to do anything to help. I’ve spent enough time trying.
The procedure that you detailed in your following post, many times, and every variation on the theme. As stated, there never is a yellow light. The same problem has been mentioned by other users in the community and the resolution was only after SmartThings support intervened to reset the state of, or any claim on, the hub from their side.
I know if it’s only restarting it’s not factory resetting. That was the point I was making. It’s just restarting instead of resetting like it should.
I have a SmartThings hub. I’d like it to work and be able to add it. That seems reasonable to me. At the moment I can’t add it nor factory reset it.
Yes, I know it’s old, but I found two place selling NOS quite easily.
I’m not planning to buy one. I already have one. I’d just like to be able to get it set up, bit all roads seem to end up with a general support service and they are unable to help at all.
I also need a welcome code model STH-ETH-200. SN#3000327980