ST Hub loses things HELP!

[WB70]

FYI John - Here is an updated FAQ that people should use as a reference for logging into IDE

@JDRoberts

OK, so this actually started in 2017, but it’s really important.

You will see a lot of older threads, including some FAQs, throughout the forum that will tell you which URL to start from when you need to get into your smartthings account. Often there will be a reference to a “Shard.”

This typically comes up when someone says they signed in but everything looks blank, no smart apps, no devices. That usually means they accidentally got signed in to the