You nailed it, Ron.
SmartThings’ unintuitive mobile phone interface fine for some, but JUST DOESN’T CUT IT for many. My wife would NEVER had let me do the level of SmartThings installation in the house if it weren’t for it weren’t for SmartTiles and the custom instance I have set up for her on her tablet and laptop. For me, I control the entire house from my DESKTOP at work using SmartTiles. At home, I use SmartTiles on the laptop in the kitchen. When on the road, SmartTiles either on laptop or iPhone. The only times I access SmartThings through the SmartThings interface is when I need to add or change a device!
SmartThings interface: confusing, cumbersome.
SmartTiles: simple, intuitive, elegant.