Okay so it’s one of these 3 things depending on your setup
- You can setup a rule to notify you (doesn’t matter), this is to test if your SmartThings app is sending you notifications (assuming you’ve checked your iOS settings and push notifications are enabled)
- If that’s working, then you may need to add a buffering device between your hub and lock, a common issue where the event doesn’t reach the hub due to the nature of the mesh and lock
- You may need a SmartApp like LUM which allows you customize notifications for users, lock/unlock etc events