SmartThings iOS update 1.7.09 broken adding device

Apps & Clients iOS
1

Last update has broken adding Leviton devices. Not sure about QR code adding but devices that do not have one will crash once you get to the part to pick the type and all types crash. These do not have QR codes on them. Happens in iPhone and iPad. Deleted and re-added app too. I call SmartThings but not sure how far that is going to get me or how quick. I really do not want to wait 2 months until the next update to fix and add devices in my house. Any thoughts on how to get in touch with higher tech support?

2

Are you able to Scan for nearby devices?

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3

I always had issues with this in the past but I got one added that way. Will try with the others. Thanks.

4

Strange thing I noticed about the SmartThings iOS app since I just purchased the new SmartThings Station hub and was setting it up.

I have both iOS and Android devices, and on ‘any’ of my SmartThings Hubs, the ‘Zigbee Secure Mode’ setting is opposite of the Android setting. When the setting is toggled On in iOS, this setting is toggled Off in Android. This setting alternates in opposite directions between iOS and Android no matter which device or SmartThings hub I change it on.

So off to the SmartThings Advanced GUI I go! When it shows that ‘Unsecure Rejoin’ for any Hub is ‘False’, iOS shows the ‘Zigbee Secure Mode’ toggle as Off while Android shows it as On. Alternatively, when it shows that ‘Unsecure Rejoin’ for any Hub is ‘True’, iOS shows the ‘Zigbee Secure Mode’ toggle as On while Android shows it as Off.

I’m thinking that when the SmartThings Advanced GUI shows that ‘Unsecure Rejoin’ for any Hub as ‘False’ (aka it’s not allowed), that means the ‘Zigbee Secure Mode’ should be toggled On in the app. And when the SmartThings Advanced GUI shows that ‘Unsecure Rejoin’ for any Hub as ‘True’ (aka it’s allowed), that means the ‘Zigbee Secure Mode’ should be toggled Off in the app. If so, then that means the ‘Zigbee Secure Mode’ setting in iOS is backwards, right???

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5

yes
 that appears to be the case

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6

Last update has caused some other issues when adding devices. Eventually they add but ive been getting this warning

IMG_3252
IMG_3252951×508 66.1 KB

IMG_3231
IMG_32311283×1507 94.7 KB

Ive obviously checked im connected to wifi. My hubs are hard wired and i even turned off 5ghz.

Most devices are adding eventually but ive had some
Today just not adding at all.
Tech support have said they will look into it

7

I did the customer pay-it-forward thing and submitted the information to SmartThings support, but the response I received was from their AI (non-person) support specialist’s knowledge base that provided me more information about how the secure rejoin setting works. Cool, the AI support specialist knows how the feature works, but the AI support specialist obviously does not have the comprehension skills to acknowledge the issue and provide a knowledgeable resolution response. (grinning, it’s like asking Bixby for support)


At least I know for sure which way the ‘Zigbee Secure Mode’ toggle should be, but too bad their AI specialist doesn’t. And it referred to ‘unsecure rejoin’ as ‘insecure rejoin’ and ‘true/false’ as ‘enabled/disabled’.

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8

Tagging @AlejandroPadilla . This one is a connection error in the iOS version of the app. So probably a separate issue. :thinking:

9

Sure hope the next release arrives soon, assuming, of course, this new bug is corrected. I just bought three plug-in dimmers (DZPD3-2BW) for various Christmas decorations only to discover I’m unable to use them!