@JDRoberts, I have to argue with this. Dropping support for a 2-3 years old appliance is not what people expect, especially for the extra cost what a “smart” appliance costs.
Glitches…
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Samsung Washer - Cannot automate at all, when turned off it loose connection. Recently I added to my account 3-4 times again and again, because it loose control, it shows status on the dashboard tile, but not on the main tile. Samsung Washer, DH developed by Samsung.
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Side-by-side Fridge - Limited automation to turn on and off power cool or freeze if temperature changes, no option to turn on or off Vacation Mode, which would make sense regarding a remote function. (The option to register what you have in the fridge, is a great idea,
maybe for a wine fridge or a minibar fridge, but for a side-by-side fridge, who has time to catalog everything there…) Samsung Fridge, DH developed by Samsung. -
Samsung TV - I own a 2015 or 2016 model, there is no integration to Samsung SmartThings, there used to be to SmartThings until Samsung released a firmware update to TV and introduced the PIN authentication. SmartThings never reproduced the feature. It supposed to work with SmartView, which has been implemented to SmartThings, I haven’t tried it, as it shows up only ad a “Directly connected device”, but I have serious doubts that it would work.
4,5,6… Samsung Oven, Hob, AC, Robotic Vacuum etc… I cannot count how many people complained recently that they cannot automate these devices or access some features, which are available through the consol or remote, all DHs are developed by Samsung.
New features… Android Auto, I cannot get any of my Scenes to show up, then what is the point to be able to select them.
Nest integration, all sort of complains regarding features and options to automate on them.
C2C integrations, disconnected cloud connection, status changes not reflected in one or the other app.
Then who is the target, if the basic requirements cannot be met for anybody?
And the reviews, I love when an app pushes a pop-up, do you like the app, rate us… No comment. Samsung did a campaign when things started to go seriously downhill regarding reviews. I wouldn’t be surprised if they do buy reviews as well…