My Schlage lock has been working for over a year. All of a sudden it stopped responding to commands but we show me the state of the lock. I tried removing and adding it several times. I use Rboy’s app and device hander. I followed everyone’s suggestions to include having my hub within a foot of the lock. Eventually I figured out that I had to:
- Exclude the Lock from Smartthings
- Do a factory reset on the lock
- Remove Rboy’s device handler
- Have the lock about a foot away from the hub
- Add the lock.
Then I was able to get two way commo going again. However, I wanted to use Rboy’s app and device handler.
- Remove the lock from smartthings again
- Now add back Rboy’s device handler
- Add the lock again as above.
Now everything works again.