SmartThings Community

Lock Manager Question

( #1

Hello, I’m looking for help on generating new User codes in the Lock Manager app. I have a 910 Z-wave lock and iphone. The app seems to be working just fine. It shows Battery status, Lock/Unlock status, etc. and it is locking and unlocking the lock fine remotely via the app, but when I try to add a new user code it says it “is installed and automating” but no matter how long I wait, the code never seems to work when entered on the tested on the physical lock. Is there something I could do to troubleshoot? Anything that I need to do on the physical lock to override the old slots via my smartphone? Any help would be appreciated!

(jkp) #2

Which DTH are you using for the Lock? Have you scanned the Lock Manager thread…

( - Make your home your butler!) #3

Likely your DTH, Lock Manager requires a custom DTH for code programming.

If you’re looking at using the stock ST DTH you may want to check out this alternative app.