@Ben, et al
There is widespread ignorance and misunderstanding about the functions available in Lights & Switches, the shortcuts. Over and over in the community people struggle to figure out how to do simple things, like turn on a light with motion for x minutes between this and that time.
I think there are two reasons for this: First, the entire functionality is hidden under a gear icon in part of the UI that isn’t even visible when you first get your hub. Before you even have Lights & Switches on your dashboard, you first have to find and install an app hidden under the + button. So this isn’t an obvious place to put functions as central to automation as the shortcuts in Lights & Switches. This is some of the real power of the platform – it should be much more visible, especially for new users.
Second, there really is no explanation for new users about the relationship of a shortcut in Lights & Switches (and other types of shortcuts in other areas of the Dashboard) to the devices that are controlled, which are in Things. Over and over in the community people are confused about this. Having set up a shortcut called “Dining Room”, when they want to add another function, the app tells them that “Dining Room” is already configured. So they get stuck. It is not obvious at all that one can have multiple shortcuts controlling the same device. Again, this is some of the real power in ST hidden from use.
It would help your customers a lot if these features were made more clear and understandable, which is a function of both the mobile app and the documentation.