Is SmartThings dead? (March 2018)

Are you referring to the windows app? Because that one is dead.

As far as the iOS and android apps, each of those had three or four new releases last year, so they clearly haven’t been abandoned. Well, they hadn’t been abandoned up until now (March 2018) when the SmartThings mobile app is now being combined with the Samsung connect mobile app, and I’m not sure what that’s going to mean in terms of new features. But clearly there’s been activity and corporate resources invested.

As far as new features which Hub V2 customers would see, the most obvious would be the introduction of scenes and the smart lock solutions feature in 2017. Both of those were pretty significant “gap fillers”.

From a corporate perspective, 2017 also saw the introduction of the Nvidia shield extend, Samsung Connect, and the ADT/smartthings security panel. That’s three new versions of the hub in one year. So those were pretty significant, although they didn’t add anything for existing V2 customers.

I agree with those who said that most of the effort has probably been behind the scenes on the new platform architecture. There have been a number of comments about that in the developer threads, but it isn’t anything that the average V2 customer would see yet.

So just looking at it as an outsider would, I think there’s pretty clearly been ongoing corporate resources invested in the platform in 2017. They have not treated it as an EOL product.

Of course, that doesn’t mean that they’ve necessarily delivered the features and functionality that the existing customers have been asking for, in some cases for years. And they broke some critical features for some customers, such as VoiceOver navigation which broke in April 2017 and still isn’t fixed in spite of multiple app releases Since then. I’m also confused about the current state of zwave support for multi channel devices. The official smartapp for that was deprecated over a year ago, but has never been replaced. They also broke the integration with Samsung smart televisions several months ago, which would be very concerning, except I think that’s going to be fixed in the new platform. We’ll have to see.

I think it’s clear that there’s a lot of corporate investment and a lot of change going on, it’s just not totally clear yet what the goal of all that activity is.

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