Like some others, I am new to smartthings and at the rate I am progressing, will remain lost until some distant time in the future.
I have started coming to grips with how things and apps are managed, but I am now stuck on a big mystery that perhaps the community can help explain…
Yesterday, I reconnected my hub to the network after about 10 days of inactivity. For a brief period of time, the dashboard(s) would show sensor and motion activity that I manually introduced. I was happy. Then the dashboard stopped updating. This remained true for both the ST dashboard and even for the Smart.Tiles dashboard. Over the last 24 hours, I have continued to monitor the event activity on the ST webpage and compare this to the updates sent to both dashboards. Basically, the dashboards do not update in any manner that I can sort out.
For testing, I am using an aeon multi sensor (motion), an aeon door/window sensor (open/close), and a SmartSense Multi sensor (open/close).
I see all events – motion and open/close – logged from my hub to the server, but nothing is typically being sent back from server.
-If I manually trigger a refresh on the Smart.Tiles app, it seems to work properly.
- In order for motion to show, I have to refresh within about 10 seconds of the event for it to register on Smart.Tile dashboard.
- The opening of either open/close device will not trigger an automatic update of Smart.tile dashboard – at least, not within a few minutes.
- The closure of either open/close device will trigger an automatic update of Smart.Tile dashboard after about 10 seconds…
The native ST dashboard seems to work about 1% of the time, or even less. I cannot see a pattern for when it will work. It does not automatically update 10 seconds after closure of a sensor.
Can anyone explain to me what pushes these updates to the dashboard apps? And any reasons I might not be receiving said updates?
I have been reluctant to begin building alerts and actions because I couldn’t see any reliability based on dashboards. However, are the status updates pushed back out of the server separate from event triggers? That is, could I expect reliable alerts and actions even when there is no reliability with dashboard views?
I am becoming immune to embarrassment, so all comments are welcome.