GE Smart Switch Wiring issues

[jhamstead]

Try a look at the FAQ.

We’d need to see inside those boxes to confirm the wiring above.

[FAQ] GE 3-Way Wiring

I’ve decided to put this FAQ together to help those with questions about installing GE 3-way switches. Definitions of terms: Line: The hot wire from the breaker (usually black) Neutral: The return wire for circuits (usually white) Load: The wire that will be hot when the circuit is completed to your light (usually black) Traveler: In existing 3-way wiring, this wire toggles hot between two switches. In a smart switch 3-way configuration, a smaller charge is looped through the add-on switch. Some things to know: 3-way wiring for smart switches is different than standard 3 way wiring. You cannot use dumb 3-way switches with most smart switches (You must purchase the matching GE add-on switch to wire with your GE smart master switch). If the line is wired into the light fixture, you …