Just follow the steps described at the ST community wiki under troubleshooting (item 11) and it will work provided that the Automatic backend returns the right finished:trip address.
Sometimes, the Automatic backend will return different end addresses for your home (gps data are not precise), so you need to enter the minimum info (ex. street name or zipcode in urban areas ) for a match. If you enter the whole address, the match cannot be done 100%.
Just look in live logging for the minimum address to be entered or in the list of events for the device as indicated at the wiki.
P.S. At my home, I’ve entered the street name as my home address and it works well.
Regards
I’m getting “Something strange happened An unknown error occurred…” after I login with my username and pass, right after I click “authorize” to use with Smartthings. Anyone seen this error before?
Just to confirm, Smartthings has made the common “graph.api.smartthings.com” redirect to the appropriate shard based on my hubs location correct? Or should I still follow your instructions for locating the appropriate shard and using that one. That is the only step to which I did not adhere due to the ‘automatic shard redirection’ I read about. Maybe I did not fully grasp its purpose.
Thanks for the follow up.
Hi, after a more careful check, I did notice the same issue. I’ve sent an email to developer@automatic.com and waiting for an answer.
You should also send an email to support, as they tend to be very slow and not really helpful sometimes. If many are reporting the same issue, this may speed up the resolution.
I’ve checked the Automatic documentation, and it seems that the APIs haven’t changed (get Vehicle, get Trip), but I see that some fields are no longer populated by the Automatic backend in the logs (ex. start & end addresses, fuel_level_percent, battery_voltage).
This issue doesn’t affect My Automatic UI fields as they are all populated properly. Only few attributes in the DTH.
When I get some answers, I will let you know.
Regards.
So, I haven’t gotten any answers from support but after digging in the Automatic community forum, I’m starting to realize that they have made a lot of changes in the backend for the the last 2 months:
Automatic has changed their map provider which has caused a lot of issues for their users as a lot of them have received “unknown addresses” in the Automatic mobile app and elsewhere (through their APIs).
Apparently, for the US customers, the solution is to unplug and replug the Automatic device in your car. US customers may want to try that if they have any issues with their Automatic devices.
For outside the US, the new map provider doesn’t give any address info anymore. So, My Automatic device won’t be able to detect presence for international users (presence detection can be done only in the US).
Refer to the Automatic Community threads for more details:
This is now documented as well at the ST community wiki under My Automatic device entry:
Hello Yves, GM! I am a subscriber for your Automatic code
Will there be an e-mail with the link to the updated service manager as before?
(The last one i have is from Jun 6th 2017)
The only thing to be aware also is that there have been some changes to the Automatic oAuth flow so if you need to re-authenticate later, you’d need to follow some extra steps at the gitbhub: