Hoping someone can help me out with what is turning into an annoying problem! This is my second time trying to install a hub on my network, after getting a replacement when ST support were confounded and concluded it was a software issue. I’m now beginning to think it is likely an issue with my network setup.
I have a Pace 5168NV modem/router (the cable company’s choice, not mine), with the ST hub wired into the back as instructed (have tried different cable/port, but no change). The light on the back on the hub is green, but I cannot get a software update to complete, or any devices to pair. The hub’s events list shows firmware updates over and over again, but under “Changed”, it shows “false” every time.
My router event log shows repeated messages such as:
INF 2015-03-27T00:50:44-07:00 Previous log entry repeated 5 times
INF 2015-03-27T00:51:00-07:00 fw, src=184.108.40.206 dst=220.127.116.11 ipprot=6 sport=443 dport=2225 TCP SYN Packet Dropped
INF 2015-03-27T01:04:06-07:00 fw, src=18.104.22.168 dst=22.214.171.124 ipprot=6 sport=443 dport=2225 TCP SYN Packet Dropped
INF 2015-03-27T01:04:21-07:00 Previous log entry repeated 5 times
INF 2015-03-27T01:04:38-07:00 fw, src=126.96.36.199 dst=188.8.131.52 ipprot=6 sport=443 dport=2225 TCP SYN Packet Dropped
INF 2015-03-27T01:06:31-07:00 fw, src=184.108.40.206 dst=220.127.116.11 ipprot=6 sport=56218 dport=22 Remote SSH BLOCKED
INF 2015-03-27T01:11:52-07:00 fw, src=18.104.22.168 dst=22.214.171.124 ipprot=17 sport=54713 dport=1900 Local Session, Packet Passed
INF 2015-03-27T01:31:21-07:00 fw, src=126.96.36.199 dst=188.8.131.52 ipprot=6 sport=443 dport=2225 TCP SYN Packet Dropped
Where 184.108.40.206 is the IP address for the ST hub. I’ve configured the ST hub in the router settings to DMZ plus mode, and opened port 443.
I really hope someone out there with more technical knowledge can help me fix this as I just want to get my ST hub up and running. Please keep it as basic as possible, as the above has pretty much exhausted my techie knowledge!