Anyone else having a problem with an Arrival Sensor (2nd Gen) updating battery level? A few days ago mine started saying the battery was at 15% so I changed the battery. Days later it’s still showing 15%. I’ve rebooted the hub and removed/re-added the arrival sensor and it’s still showing 15%. A…

ignore it and it will update or go dead. Battery life is 3-4 months at best.

What a crappy answer… You can’t ignore it and I don’t want a surprise when it’s suddenly dead. It hasn’t updated in over a week.

Well, mine isn’t with a multi-sensor. All of my multi-sensors are reporting ok. This is just with a presence sensor.

It wasn’t just multi sensors that were affected, a bunch were and I’m just wondering if it could be the same issue. In the device details (in the IDE) does it list the manufacture as Centralite or SmartThings? If so it might be the same issue.

Manufacturer is “SmartThings” with firmware version 0x00000019. Based on that other thread you referred to though they only ever show 100%. This one is showing 15%.

Yeah…I’m 99% positive its the same issue. They updated a bunch of firmware but not the device handlers. Some peoples show only 100%, its very possible yours only shows 15%. Contact support and let them know. If I had to guess they will probably say they are aware of the problem and are working o…

hah, like support is going to fix it.

I’m having the exact same issue with a 2nd gen ST presence sensor. Mine says 1%, replaced battery a couple of times, still stuck at 1%.

Same issue here Smartthings presence sensor battery replaced still reading at 1% anyone found a solution?

Arrival Sensor not updating battery level

General Discussion

vseven October 7, 2017, 8:00pm 4

This couldn’t be related to ST Multi-Sensor battery reporting issues could it?

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Arrival Sensor not updating battery level

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