All devices gone (September 2023)

[JohnRichard (John Nadeau)]

Hey @Bill_Hull

Check out this post

When in doubt, REBOOT (power-cycle) YOUR ENTIRE HOUSE

We all know the benefits of a therapeutic power-cycle of a SmartThings Hub, Computer, Router/Modem, SmartTV, SmartPhone, etc. Just wanted to share a solution for an odd SmartThings behavior we experienced. Your results may vary, but I would strongly recommend following the Step-By-Step below if you’re experiencing communication issues that aren’t resolved by the traditional power-cycling/reboots. Odd Behavior: We have a house with 8 Schlage Smart Deadbolts, and various other z-wave and wi-fi devices. All 8 Schlage Locks went offline at once and would NOT come back online. Upon power-cycling the Locks, they would come online, but wouldn’t respond consistently to commands and were very sluggish (at best). Tried the traditional fixes… like in this order: Pull Batteries from Schlage Lo…