I’m wondering how others are handling the lack of access controls in ST and managing multiple hubs/locations given that the only method of “sharing” available is to grant another account full control over a hub? The specific use case I’m trying to find a solution to is this: I installed a hub and 24 sensors at my parents’ house. This is primarily to provide perimeter security, but also automation. I need to be able to configure and manage the hub at their house, check on the state of things, get alerts, etc., while giving them the ability to get alerts, check on the state of things, change modes, and turn lights on/off.
Originally I had the hub installed on my account, but then discovered that the only option for sharing was to give my parents full control over my house in addition to theirs. After a thread with ST Support, I removed the parents’ hub from my account, created an account for my Dad, and then added all the devices back, only to discover that I misunderstood what Support had said as it’s not possible to share a hub to an existing account. According to them, my only choices, apparently, are to put the hub back on my account, thus giving my parents’ full control over my house as well as theirs, or I have to use two accounts on my phone, constantly signing in/out. Given that my parents have already mangled things up a couple times, giving them full control over my hub is a non-starter, but equally problematic is having to sign in/out of multiple accounts on my phone since I lose alerts on the other. Using SMS for alerts is a non-starter too.
I love ST as a platform, but It’s mind-boggling to me that ST has this problem to begin with and I can’t imagine anyone being willing to do what support is suggesting. Support says their “working” on this, but the lack of firm statement on what they’re “working” on and on what timeline, I’m left trying to find a better solution.
How are others handling this? Any suggestions from ST veterans?