# \#hub **URL:** https://community.smartthings.com/tag/hub/43.md [Latest](https://community.smartthings.com/latest.md) · [Categories](https://community.smartthings.com/categories.md) · [Tags](https://community.smartthings.com/tags.md) --- ## [Troubleshooting SmartThings Hub 2018 and Aeotec Hub](https://community.smartthings.com/t/troubleshooting-smartthings-hub-2018-and-aeotec-hub/298332)
**Author:** [@SmartThings](https://community.smartthings.com/u/SmartThings)\ **Replies:** 374\ **Last updated:** [September 11, 2026, 11:13am UTC](https://community.smartthings.com/t/troubleshooting-smartthings-hub-2018-and-aeotec-hub/298332 "2026-09-11T11:13:50Z")
Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) … --- ## [IKEA's Dirigera Hub can't be added to SmartThings](https://community.smartthings.com/t/ikeas-dirigera-hub-cant-be-added-to-smartthings/309190)
**Author:** [@Vladimir\_Nicolici](https://community.smartthings.com/u/Vladimir_Nicolici)\ **Replies:** 9\ **Last updated:** [May 2, 2026, 5:35pm UTC](https://community.smartthings.com/t/ikeas-dirigera-hub-cant-be-added-to-smartthings/309190 "2026-05-02T17:35:03Z")
I have only been using Matter products for one day and I really REALLY hate the entire experience. Not sure why one more annoying standard had to be invented. After hours of fighting with the IKEA devices yesterday (3 a… --- ## [Aeotec Smart Home Hub 2 - Coming Soon to Samsung.com](https://community.smartthings.com/t/aeotec-smart-home-hub-2-coming-soon-to-samsung-com/306123)
**Author:** [@SmartThings](https://community.smartthings.com/u/SmartThings)\ **Replies:** 66\ **Last updated:** [February 27, 2026, 3:06pm UTC](https://community.smartthings.com/t/aeotec-smart-home-hub-2-coming-soon-to-samsung-com/306123 "2026-02-27T15:06:12Z")
Hey SmartThings Community, We’re excited to share that the Aeotec Smart Home Hub 2 is coming soon to Samsung.com for purchase. Some of you already noticed the launch in Korea (thanks for the great discussion on the post)… --- ## [Thread unification of a smartthings dongle hub and Q990D hub](https://community.smartthings.com/t/thread-unification-of-a-smartthings-dongle-hub-and-q990d-hub/308134)
**Author:** [@The\_Halo\_Bros](https://community.smartthings.com/u/The_Halo_Bros)\ **Replies:** 4\ **Last updated:** [February 22, 2026, 1:23am UTC](https://community.smartthings.com/t/thread-unification-of-a-smartthings-dongle-hub-and-q990d-hub/308134 "2026-02-22T01:23:10Z")
To be blunt I have alot of questions and I am so lost in understanding how to fix anything, on the contrary I think I’ve been making it worse. To start off is it even possible to unify these two hubs, I’ve looked at the… --- ## [Update SmartThings Station Matter 1.5](https://community.smartthings.com/t/update-smartthings-station-matter-1-5/307708)
**Author:** [@mateuslimapires](https://community.smartthings.com/u/mateuslimapires)\ **Replies:** 2\ **Last updated:** [January 28, 2026, 1:32pm UTC](https://community.smartthings.com/t/update-smartthings-station-matter-1-5/307708 "2026-01-28T13:32:18Z")
My SmartThings Station hasn’t updated to Matter 1.5 yet. In the hub information Matter SDK version still 1.4-0. Is anyone else experiencing the same problem with this hub? SmartThuns App is already update 1.7.41.12 - SD… --- ## [NEW Hub Replace Feature for SmartThings Hubs!](https://community.smartthings.com/t/new-hub-replace-feature-for-smartthings-hubs/271726)
**Author:** [@SmartThings](https://community.smartthings.com/u/SmartThings)\ **Replies:** 200\ **Last updated:** [December 1, 2024, 12:38pm UTC](https://community.smartthings.com/t/new-hub-replace-feature-for-smartthings-hubs/271726 "2024-12-01T12:38:53Z")
As our Hub Everywhere strategy continues to grow and make SmartThings hub technology more available than ever before, the need for customers to use the hub of their choosing is more important than ever. To help with this… --- ## [Connect Home Pro connection error 36-201 or 36-302](https://community.smartthings.com/t/connect-home-pro-connection-error-36-201-or-36-302/306208)
**Author:** [@IvanYuo](https://community.smartthings.com/u/IvanYuo)\ **Replies:** 2\ **Last updated:** [November 3, 2025, 2:47am UTC](https://community.smartthings.com/t/connect-home-pro-connection-error-36-201-or-36-302/306208 "2025-11-03T02:47:37Z")
Hi there. I have a Connect Home Pro which I purchased in Canada a few years ago. Rencelty, i tried to connect it via the SmartThings app, but it returned me with the error code 36-302 or sometimes 36-201 and refused to … --- ## [Child device isn't create](https://community.smartthings.com/t/child-device-isnt-create/304315)
**Author:** [@lunDreame](https://community.smartthings.com/u/lunDreame)\ **Replies:** 3\ **Last updated:** [August 5, 2025, 11:31am UTC](https://community.smartthings.com/t/child-device-isnt-create/304315 "2025-08-05T11:31:30Z")
Hello, My hub is smartthings station and software version is latest As you can see from the title, the child device can’t be created through a bridge device (parent) When the edge driver starts up, it performs discover… --- ## [Unable to add ET-WV525 Smartthings Wifi Hub after Factory Reset](https://community.smartthings.com/t/unable-to-add-et-wv525-smartthings-wifi-hub-after-factory-reset/302845)
**Author:** [@dpm](https://community.smartthings.com/u/dpm)\ **Replies:** 5\ **Last updated:** [August 4, 2025, 10:35am UTC](https://community.smartthings.com/t/unable-to-add-et-wv525-smartthings-wifi-hub-after-factory-reset/302845 "2025-08-04T10:35:32Z")
I have 1 original ST Hub that I call Alpha Hub \[STH-ETH-250\] and 4 of these wifi hubs \[ET-WV525\], I used them for several years just fine with the ST app and Plume Home Pass app. I have moved homes and took them with me,… --- ## [Q1 2025 Updates: The Latest SmartThings Developments & More!](https://community.smartthings.com/t/q1-2025-updates-the-latest-smartthings-developments-more/299966)
**Author:** [@SmartThings](https://community.smartthings.com/u/SmartThings)\ **Replies:** 10\ **Last updated:** [May 13, 2025, 1:11pm UTC](https://community.smartthings.com/t/q1-2025-updates-the-latest-smartthings-developments-more/299966 "2025-05-13T13:11:01Z")
The Innovation Report: Your Quarterly SmartThings Update Newsletter Thank you for being a valued part of the SmartThings ecosystem! We’re here to help you create incredible experiences every step of the way. We’re e… --- ## [Purchased dead V3 hub for repair. Need help](https://community.smartthings.com/t/purchased-dead-v3-hub-for-repair-need-help/159769)
**Author:** [@eds\_oyo](https://community.smartthings.com/u/eds_oyo)\ **Replies:** 7\ **Last updated:** [April 21, 2025, 8:12pm UTC](https://community.smartthings.com/t/purchased-dead-v3-hub-for-repair-need-help/159769 "2025-04-21T20:12:20Z")
Hi, I have recently purchased a second hand V3 hub. Previous owner claims the unit died after having connected a 10V supply instead of a 5V supply, and I intend to repair it. But it didn’t seem as obvious as I had hoped.… --- ## [Plugin "Taking Too Long To Download" On Family Hub](https://community.smartthings.com/t/plugin-taking-too-long-to-download-on-family-hub/291258)
**Author:** [@passrusher](https://community.smartthings.com/u/passrusher)\ **Replies:** 4\ **Last updated:** [March 6, 2025, 2:00pm UTC](https://community.smartthings.com/t/plugin-taking-too-long-to-download-on-family-hub/291258 "2025-03-06T14:00:10Z")
So, when I get an alert from my Microwave or Stove on my Family Hub, it gives me an option to download a plugin. Sadly, they will never download…in a matter of seconds when trying to download, it says it is taking too lo… --- ## [Matter hub](https://community.smartthings.com/t/matter-hub/293389)
**Author:** [@melTr](https://community.smartthings.com/u/melTr)\ **Replies:** 6\ **Last updated:** [January 13, 2025, 8:25pm UTC](https://community.smartthings.com/t/matter-hub/293389 "2025-01-13T20:25:53Z")
Hi I’m a little bit lost. I’m new to smart home, but I understood Matter seems to be the best choice for universality. However I don’t understand how hub works. At first, I was thinking to use Google Home as main app bu… --- ## [Changing z-wave frequencies](https://community.smartthings.com/t/changing-z-wave-frequencies/150262)
**Author:** [@HUTCHY](https://community.smartthings.com/u/HUTCHY)\ **Replies:** 24\ **Last updated:** [December 26, 2024, 5:36pm UTC](https://community.smartthings.com/t/changing-z-wave-frequencies/150262 "2024-12-26T17:36:51Z")
I have just bought a smartthings hub from an American site for use in Europe and I now read that the Z-Wave protocole is not compatible for europeen Z-Wave devices. Is there a way to re-configure an American hub to work… --- ## [Smartthings Hub v3 is not detected](https://community.smartthings.com/t/smartthings-hub-v3-is-not-detected/140457)
**Author:** [@Wajeeh\_Ul\_Hussain](https://community.smartthings.com/u/Wajeeh_Ul_Hussain)\ **Replies:** 2\ **Last updated:** [April 22, 2019, 4:22pm UTC](https://community.smartthings.com/t/smartthings-hub-v3-is-not-detected/140457 "2019-04-22T16:22:07Z")
Hello all. I am from Pakistan and trying to automate my home lighting, I recently ordered few things including: Smartthings Hub V3 Amazon Echo Dot Sengled Bulbs I know about the Z-wave frequency supported in US and I … --- ## [Aeotec or Smartthings hub?](https://community.smartthings.com/t/aeotec-or-smartthings-hub/269051)
**Author:** [@AndyStaf](https://community.smartthings.com/u/AndyStaf)\ **Replies:** 5\ **Last updated:** [August 27, 2023, 6:36pm UTC](https://community.smartthings.com/t/aeotec-or-smartthings-hub/269051 "2023-08-27T18:36:50Z")
I have some Aeotec sirens and bits that used to work with smartthings but now do not (V2 Hub) Do i now need a V3 hub or an Aeotec Hub or are they both the same? --- ## [V3 hub steady blue, st says it’s online but…](https://community.smartthings.com/t/v3-hub-steady-blue-st-says-it-s-online-but/268136)
**Author:** [@melissamilligan](https://community.smartthings.com/u/melissamilligan)\ **Replies:** 41\ **Last updated:** [August 13, 2023, 2:31am UTC](https://community.smartthings.com/t/v3-hub-steady-blue-st-says-it-s-online-but/268136 "2023-08-13T02:31:26Z")
My V3 hub has been experiencing some weird behavior lately. Now no behavior at all and I’m dead in the water with 134 dead devices. Background: I’m up-to-date on all the latest firmware, so whatever the latest one is, … --- ## [Smartthings Hub disconnected | Can no longer add it to Smartthings App on Android (no matter what I try)](https://community.smartthings.com/t/smartthings-hub-disconnected-can-no-longer-add-it-to-smartthings-app-on-android-no-matter-what-i-try/266956)
**Author:** [@paxyl](https://community.smartthings.com/u/paxyl)\ **Replies:** 10\ **Last updated:** [July 30, 2023, 10:31am UTC](https://community.smartthings.com/t/smartthings-hub-disconnected-can-no-longer-add-it-to-smartthings-app-on-android-no-matter-what-i-try/266956 "2023-07-30T10:31:10Z")
Hello All, This is my first post here, sorry if I am missing out on any details, please let me know and I will provide the missing info :slight\_smile: Smartthings Device - im6001-v3p01 Problem Statement - Hub disconne… --- ## [SmartThings Hub update bricked my Hub](https://community.smartthings.com/t/smartthings-hub-update-bricked-my-hub/245781)
**Author:** [@mitchellzone](https://community.smartthings.com/u/mitchellzone)\ **Replies:** 24\ **Last updated:** [August 18, 2022, 11:18pm UTC](https://community.smartthings.com/t/smartthings-hub-update-bricked-my-hub/245781 "2022-08-18T23:18:09Z")
Hi all, When the firmware update happened last week, my hub stopped operating, no devices responding, etc. After the update, they never came back. Everything just stayed offline after multiple restarts and a complete r… --- ## [Where do I find the Smart thing Hub status](https://community.smartthings.com/t/where-do-i-find-the-smart-thing-hub-status/244244)
**Author:** [@Thuy\_Duy\_97](https://community.smartthings.com/u/Thuy_Duy_97)\ **Replies:** 1\ **Last updated:** [June 29, 2022, 2:45am UTC](https://community.smartthings.com/t/where-do-i-find-the-smart-thing-hub-status/244244 "2022-06-29T02:45:46Z")
I have read the docs of Smart Thing API, it does not mention the hub status. where do we find this. Is it exist on the device status API API | SmartThings Developers By The Way, I’m investigating the API of smart things… --- ## [Hub v2 Antenna Orientation](https://community.smartthings.com/t/hub-v2-antenna-orientation/22295)
**Author:** [@btk](https://community.smartthings.com/u/btk)\ **Replies:** 23\ **Last updated:** [June 4, 2022, 9:40pm UTC](https://community.smartthings.com/t/hub-v2-antenna-orientation/22295 "2022-06-04T21:40:53Z")
Does the diagram of Z-Wave and ZigBee maximum powers on this page apply to v2 as well? Turning my v1 hub around made a pretty big difference for at least my ZigBee mesh, so I'm interested to see what the radio direction… --- ## [Hub v3 worth it over my v2?](https://community.smartthings.com/t/hub-v3-worth-it-over-my-v2/242838)
**Author:** [@R2D2](https://community.smartthings.com/u/R2D2)\ **Replies:** 1\ **Last updated:** [May 20, 2022, 11:15am UTC](https://community.smartthings.com/t/hub-v3-worth-it-over-my-v2/242838 "2022-05-20T11:15:20Z")
I have a ST v2 hub. Obviously have to connect it to my router, which currently I go through a mesh disc. Works fine. I’m wondering if get a v3 then just needs power, as uses WiFi now and so I could move it to a more con… --- ## [No update firmware - SmartThings WiFi, Plume US](https://community.smartthings.com/t/no-update-firmware-smartthings-wifi-plume-us/239601)
**Author:** [@informatique.nicolas](https://community.smartthings.com/u/informatique.nicolas)\ **Replies:** 11\ **Last updated:** [February 16, 2022, 12:46am UTC](https://community.smartthings.com/t/no-update-firmware-smartthings-wifi-plume-us/239601 "2022-02-16T00:46:08Z")
My actual HUB is currently : SmartThings WiFi, Plume US, it’s good hub ?? personnaly a like it act as mesh hub system (3 hub, pods)… anyone know why don’t get any firmware update and stuck to 000.038.00011. Thanks. --- ## [Migrating to a new hub](https://community.smartthings.com/t/migrating-to-a-new-hub/74564)
**Author:** [@jeremykeen](https://community.smartthings.com/u/jeremykeen)\ **Replies:** 63\ **Last updated:** [November 5, 2021, 5:14pm UTC](https://community.smartthings.com/t/migrating-to-a-new-hub/74564 "2021-11-05T17:14:34Z")
I was unfortunately hit with a bad firmware update that fried my zigbee functionality. SmartThings tried to repair it but is not able to bring back my existing hub to 100% functionality. They sent me a replacement hub … --- ## [HUB won't get IP anymore](https://community.smartthings.com/t/hub-wont-get-ip-anymore/231891)
**Author:** [@Chained](https://community.smartthings.com/u/Chained)\ **Replies:** 8\ **Last updated:** [September 27, 2021, 4:11pm UTC](https://community.smartthings.com/t/hub-wont-get-ip-anymore/231891 "2021-09-27T16:11:45Z")
Hi all, So I had an unexpected power outage to my primary Ubiquiti switch which happens to power my other Ubiquiti switch which my SmartThings Hub hangs off, no big deal, fixed the power issue all came back OK, except t… --- ## [Smartthings Hardware being licensed to Aeotec?](https://community.smartthings.com/t/smartthings-hardware-being-licensed-to-aeotec/207707)
**Author:** [@devedsmith](https://community.smartthings.com/u/devedsmith)\ **Replies:** 120\ **Last updated:** [July 20, 2021, 8:32pm UTC](https://community.smartthings.com/t/smartthings-hardware-being-licensed-to-aeotec/207707 "2021-07-20T20:32:03Z")
Apologies if this has already been posted (or is in the wrong topic). Any credit to this claim? Mr.smith --- ## [Aeotec Smart Home Hub and Future Hubs](https://community.smartthings.com/t/aeotec-smart-home-hub-and-future-hubs/227518)
**Author:** [@Dan1](https://community.smartthings.com/u/Dan1)\ **Replies:** 7\ **Last updated:** [June 19, 2021, 2:26am UTC](https://community.smartthings.com/t/aeotec-smart-home-hub-and-future-hubs/227518 "2021-06-19T02:26:51Z")
I know there are many threads on the discontinuation of the v1 hub and the move to Aeotec Smart Home Hub but I am wondering what this means going forward. As a v1 owner with dozens of devices that has yet to migrate (ye… --- ## [Does ST Hub V3 or New AEOTEC Smartthings Hub will work in Mexico?](https://community.smartthings.com/t/does-st-hub-v3-or-new-aeotec-smartthings-hub-will-work-in-mexico/223010)
**Author:** [@CarlosJ](https://community.smartthings.com/u/CarlosJ)\ **Replies:** 6\ **Last updated:** [March 26, 2021, 10:47pm UTC](https://community.smartthings.com/t/does-st-hub-v3-or-new-aeotec-smartthings-hub-will-work-in-mexico/223010 "2021-03-26T22:47:52Z")
In order to plan the replacement…My current ADT/Smartthings Hub is working like a Swiss clock … --- ## [Smartthings Hub no longer available.. now what?](https://community.smartthings.com/t/smartthings-hub-no-longer-available-now-what/220800)
**Author:** [@javaDan](https://community.smartthings.com/u/javaDan)\ **Replies:** 3\ **Last updated:** [February 17, 2021, 10:57pm UTC](https://community.smartthings.com/t/smartthings-hub-no-longer-available-now-what/220800 "2021-02-17T22:57:31Z")
Just getting into Smart Home and everywhere I read said the SmartThings hub v3 was best for Z-Wave and Zigbee devices but I guess they’ve been discontinued. The odd thing thing is that there are so many smart devices whi… --- ## [Evalogik Z-wave outdoor plug fails S2 authentication](https://community.smartthings.com/t/evalogik-z-wave-outdoor-plug-fails-s2-authentication/213576)
**Author:** [@Kavrook](https://community.smartthings.com/u/Kavrook)\ **Replies:** 6\ **Last updated:** [December 5, 2020, 6:04pm UTC](https://community.smartthings.com/t/evalogik-z-wave-outdoor-plug-fails-s2-authentication/213576 "2020-12-05T18:04:18Z")
Hi everyone. I’m very new to SmartThings so I apologize for the “noob” question. I was able to successfully connect my evalogik zwave outdoor plug to my hub, however I receive the following error message: “Your device … [Next page](https://community.smartthings.com/tag/hub/43.md?match_all_tags=true&page=1&tags%5B%5D=hub)