# \#bug **URL:** https://community.smartthings.com/tag/bug/175.md [Latest](https://community.smartthings.com/latest.md) · [Categories](https://community.smartthings.com/categories.md) · [Tags](https://community.smartthings.com/tags.md) --- ## [Dashboard missing from Home screen after updating to the new SmartThings UI](https://community.smartthings.com/t/dashboard-missing-from-home-screen-after-updating-to-the-new-smartthings-ui/311603)
**Author:** [@wszhnbb](https://community.smartthings.com/u/wszhnbb)\ **Replies:** 2\ **Last updated:** [October 15, 2026, 7:46pm UTC](https://community.smartthings.com/t/dashboard-missing-from-home-screen-after-updating-to-the-new-smartthings-ui/311603 "2026-10-15T19:46:44Z")
After updating to the new SmartThings UI, I have encountered an issue with the new Dashboard on the Home screen. In Edit Home, the Dashboard is present and enabled. When I tap Edit on the Dashboard, I can also see… --- ## [When switching from another driver, Matter buttons may generate non-real presses](https://community.smartthings.com/t/when-switching-from-another-driver-matter-buttons-may-generate-non-real-presses/305587)
**Author:** [@mocelet](https://community.smartthings.com/u/mocelet)\ **Replies:** 9\ **Last updated:** [May 20, 2026, 6:11am UTC](https://community.smartthings.com/t/when-switching-from-another-driver-matter-buttons-may-generate-non-real-presses/305587 "2026-05-20T06:11:23Z")
This is feedback in anticipation for future issues -unintended automations running- when custom drivers for buttons are shared by the community. Ideally custom drivers should not be needed for Matter, but there are feat… --- ## [SmartThings iOS v.1.7.45.22 unable to onboard Family Care](https://community.smartthings.com/t/smartthings-ios-v-1-7-45-22-unable-to-onboard-family-care/309046)
**Author:** [@Sokudera](https://community.smartthings.com/u/Sokudera)\ **Replies:** 1\ **Last updated:** [April 22, 2026, 4:03pm UTC](https://community.smartthings.com/t/smartthings-ios-v-1-7-45-22-unable-to-onboard-family-care/309046 "2026-04-22T16:03:28Z")
I tried to onboard new account in Family Care function on iOS, after select to take care of myself and agree to terms and conditions, the app stuck at loading and i wait for half an hour and nothing happens. And i retrie… --- ## [Unable to use SmartThings app due to "rooted" phone](https://community.smartthings.com/t/unable-to-use-smartthings-app-due-to-rooted-phone/289798)
**Author:** [@9394888](https://community.smartthings.com/u/9394888)\ **Replies:** 39\ **Last updated:** [February 28, 2026, 2:44pm UTC](https://community.smartthings.com/t/unable-to-use-smartthings-app-due-to-rooted-phone/289798 "2026-02-28T14:44:52Z")
“For security, you can’t access SmartThings on a device that’s been rooted or changed in an unauthorized way.” This stated a couple of days ago. My Pixel 7 Pro phone is not rooted, developer mode is not enabled. I was a… --- ## [\[Bug\] Wrong profile matching for Matter buttons with battery](https://community.smartthings.com/t/bug-wrong-profile-matching-for-matter-buttons-with-battery/305513)
**Author:** [@mocelet](https://community.smartthings.com/u/mocelet)\ **Replies:** 10\ **Last updated:** [January 21, 2026, 6:42pm UTC](https://community.smartthings.com/t/bug-wrong-profile-matching-for-matter-buttons-with-battery/305513 "2026-01-21T18:42:45Z")
I was playing with the IKEA DIRIGERA bridging some remotes, just for fun since I use them via Zigbee. Model doesn’t matter, happens with all remotes. Only one of the buttons in the remotes is available since it uses the… --- ## [Latest MS Store SmartThings app VERY HIGH CPU usage](https://community.smartthings.com/t/latest-ms-store-smartthings-app-very-high-cpu-usage/307085)
**Author:** [@C0RTANA](https://community.smartthings.com/u/C0RTANA)\ **Replies:** 3\ **Last updated:** [January 21, 2026, 9:27am UTC](https://community.smartthings.com/t/latest-ms-store-smartthings-app-very-high-cpu-usage/307085 "2026-01-21T09:27:08Z")
SmartThings Windows app got auto-updated via MS Store today to v1.25505.1.0 (Dec. 25, 2025). Instantly it was observed that this version is eating up 25-35% of CPU cycles, and this occurs with the app window focused AND… --- ## [Phone got locked despite putting the correct password](https://community.smartthings.com/t/phone-got-locked-despite-putting-the-correct-password/306931)
**Author:** [@Kureiji3004](https://community.smartthings.com/u/Kureiji3004)\ **Replies:** 1\ **Last updated:** [December 17, 2025, 1:34pm UTC](https://community.smartthings.com/t/phone-got-locked-despite-putting-the-correct-password/306931 "2025-12-17T13:34:01Z")
Last night, I was trying to unlock my phone as usual but for some reason it keeps saying my password was incorrect despite putting the correct password. I tried to input the password again and it suddenly locked me for 2… --- ## [MS Store SmartThings app no longer displaying device controls](https://community.smartthings.com/t/ms-store-smartthings-app-no-longer-displaying-device-controls/306388)
**Author:** [@C0RTANA](https://community.smartthings.com/u/C0RTANA)\ **Replies:** 19\ **Last updated:** [November 13, 2025, 5:06am UTC](https://community.smartthings.com/t/ms-store-smartthings-app-no-longer-displaying-device-controls/306388 "2025-11-13T05:06:41Z")
Edit 4: Seems to be working again… Edit 3: B̶r̶o̶k̶e̶n̶ ̶a̶g̶a̶i̶n̶ ̶a̶s̶ ̶o̶f̶ ̶t̶o̶d̶a̶y̶ ̶-̶ ̶N̶o̶v̶e̶m̶b̶e̶r̶ ̶1̶1̶,̶ ̶2̶0̶2̶5̶.̶ Edit 2: I̶t̶ ̶i̶s̶ ̶w̶o̶r̶k̶i̶n̶g̶ ̶a̶g̶a̶i̶n̶,̶ ̶t̶h̶a̶n̶k̶s̶ ̶f̶o̶r̶ ̶f̶i̶x̶i̶n… --- ## [Fatal error in Matter Switch driver (2025-08-04) involving Matter plugs](https://community.smartthings.com/t/fatal-error-in-matter-switch-driver-2025-08-04-involving-matter-plugs/304319)
**Author:** [@mocelet](https://community.smartthings.com/u/mocelet)\ **Replies:** 7\ **Last updated:** [September 13, 2025, 9:08am UTC](https://community.smartthings.com/t/fatal-error-in-matter-switch-driver-2025-08-04-involving-matter-plugs/304319 "2025-09-13T09:08:51Z")
Critical error for users with Matter (1.3?) smart plugs, including Eve Energy and Tapo P110M! I’ve been able to replicate a fatal error that crashes the matter-switch driver and might be related to this issue reported b… --- ## [LED Strip driver CW Matter showing wrong statuses](https://community.smartthings.com/t/led-strip-driver-cw-matter-showing-wrong-statuses/300476)
**Author:** [@vctgomes](https://community.smartthings.com/u/vctgomes)\ **Replies:** 6\ **Last updated:** [August 18, 2025, 5:44pm UTC](https://community.smartthings.com/t/led-strip-driver-cw-matter-showing-wrong-statuses/300476 "2025-08-18T17:44:14Z")
Hi, recently I bought a Zemismart LED Strip driver CW only color. It’s setup on SmartThings and working well, but SmartThings is showing it as a RGBW LED strip. Colors don’t work btw. I’m using standard Matter driver th… --- ## [Android app 1.8.29.24 doesn't show air conditioner detail page, endless spinning wheel](https://community.smartthings.com/t/android-app-1-8-29-24-doesnt-show-air-conditioner-detail-page-endless-spinning-wheel/302183)
**Author:** [@mcgyver83](https://community.smartthings.com/u/mcgyver83)\ **Replies:** 10\ **Last updated:** [July 6, 2025, 3:52pm UTC](https://community.smartthings.com/t/android-app-1-8-29-24-doesnt-show-air-conditioner-detail-page-endless-spinning-wheel/302183 "2025-07-06T15:52:28Z")
I’m using android 16 with SmartThings app 1.8.29.24 and I can see my air conditioners. I can see them in the devices page, I see if they are on or off, I an turn them on/off but when I enter the details page the loading… --- ## [Device settings disappears when I use preferenceType: number](https://community.smartthings.com/t/device-settings-disappears-when-i-use-preferencetype-number/301710)
**Author:** [@jtp10181](https://community.smartthings.com/u/jtp10181)\ **Replies:** 7\ **Last updated:** [June 27, 2025, 5:56am UTC](https://community.smartthings.com/t/device-settings-disappears-when-i-use-preferencetype-number/301710 "2025-06-27T05:56:15Z")
Found an odd issue, I am working on an Edge driver and wanted a setting to be able to be a decimal value. I believe the way to do that is preferenceType: number in the profile. Every time I change it from integer to num… --- ## [What happened to all the buttons? (Bug in new mobile app)](https://community.smartthings.com/t/what-happened-to-all-the-buttons-bug-in-new-mobile-app/299099)
**Author:** [@jtp10181](https://community.smartthings.com/u/jtp10181)\ **Replies:** 17\ **Last updated:** [June 8, 2025, 2:55pm UTC](https://community.smartthings.com/t/what-happened-to-all-the-buttons-bug-in-new-mobile-app/299099 "2025-06-08T14:55:49Z")
Recently someone noticed many of the button actions are showing up blank in the mobile app with the Zooz Edge Drivers. This is when trying to make routines that use the buttons for a trigger. See post here: \[OBSOLETE\] Zo… --- ## [I have had problems with the summary tiles](https://community.smartthings.com/t/i-have-had-problems-with-the-summary-tiles/297377)
**Author:** [@higorchv](https://community.smartthings.com/u/higorchv)\ **Replies:** 4\ **Last updated:** [March 20, 2025, 3:00pm UTC](https://community.smartthings.com/t/i-have-had-problems-with-the-summary-tiles/297377 "2025-03-20T15:00:54Z")
On iOS, the app shows 96 devices in the list of devices in the offline panel. The APP on Android only shows 77 devices. On Android, several devices do not appear in the list to be added or removed in the panel settings. … --- ## [Panel is bugged!](https://community.smartthings.com/t/panel-is-bugged/297323)
**Author:** [@higorchv](https://community.smartthings.com/u/higorchv)\ **Replies:** 4\ **Last updated:** [March 20, 2025, 3:23am UTC](https://community.smartthings.com/t/panel-is-bugged/297323 "2025-03-20T03:23:47Z")
The option to select which devices will appear on the dashboard on the main page of the smartthings app is bugged! There are 5 blind devices on the Panel, but when selecting which blinds will appear or not, only one dev… --- ## [Yeelight Lamps not updating status](https://community.smartthings.com/t/yeelight-lamps-not-updating-status/246023)
**Author:** [@hesspoint](https://community.smartthings.com/u/hesspoint)\ **Replies:** 3\ **Last updated:** [March 16, 2025, 4:18pm UTC](https://community.smartthings.com/t/yeelight-lamps-not-updating-status/246023 "2025-03-16T16:18:53Z")
Hi, I have a few Yeelights lamps (i.e. desk lamps and nightstand lights) connected to SmartThings. So far it was working fine but now I noticed that the two desklamps no longer report back their status. Meaning if I swi… --- ## [New Bug with Version 1.7.25 for The Frame TVs](https://community.smartthings.com/t/new-bug-with-version-1-7-25-for-the-frame-tvs/292632)
**Author:** [@macosr](https://community.smartthings.com/u/macosr)\ **Replies:** 1\ **Last updated:** [January 27, 2025, 6:30pm UTC](https://community.smartthings.com/t/new-bug-with-version-1-7-25-for-the-frame-tvs/292632 "2025-01-27T18:30:08Z")
It appears that a bug has been introduced with iOS app version 1.7.25 where user Art can not be uploaded. Error 042001 is displayed and is being reported by multiple users on Reddit in the past 48 hours. Users have repor… --- ## [BUG: plug-binary devices not compatible with current Home Insights](https://community.smartthings.com/t/bug-plug-binary-devices-not-compatible-with-current-home-insights/291628)
**Author:** [@Andreas\_Roedl](https://community.smartthings.com/u/Andreas_Roedl)\ **Replies:** 2\ **Last updated:** [December 6, 2024, 4:34pm UTC](https://community.smartthings.com/t/bug-plug-binary-devices-not-compatible-with-current-home-insights/291628 "2024-12-06T16:34:53Z")
Only two lights are turned on in this room: The other devices can’t be (de)selected: Difference between the devices: Both devices are matter-switch. The plugs that can be (de) selected are… So it look… --- ## [PowerMeter capability - negative values will be displayed as "Out of range" in detailView](https://community.smartthings.com/t/powermeter-capability-negative-values-will-be-displayed-as-out-of-range-in-detailview/263357)
**Author:** [@ronie\_pilot](https://community.smartthings.com/u/ronie_pilot)\ **Replies:** 11\ **Last updated:** [June 13, 2024, 6:05pm UTC](https://community.smartthings.com/t/powermeter-capability-negative-values-will-be-displayed-as-out-of-range-in-detailview/263357 "2024-06-13T18:05:09Z")
Hi, I’ve noticed that the powerMeter capability reports “Out of Range” except for negative values in the detail view. On the dashboard view, they were correctly shown as a negative value. Is this a bug or do I ne… --- ## [Bug when displaying multiple attributes in same label](https://community.smartthings.com/t/bug-when-displaying-multiple-attributes-in-same-label/281054)
**Author:** [@mocelet](https://community.smartthings.com/u/mocelet)\ **Replies:** 0\ **Last updated:** [April 19, 2024, 7:57pm UTC](https://community.smartthings.com/t/bug-when-displaying-multiple-attributes-in-same-label/281054 "2024-04-19T19:57:46Z")
State display type. Happens only in the detail view apparently, in the dashboard I have no issues. “label”: “{{scene.value}} | {{autocycle.value}}” Scene being an integer and autocycle a enum with “started” or “stopp… --- ## [Specific user unable to view devices](https://community.smartthings.com/t/specific-user-unable-to-view-devices/272523)
**Author:** [@shapourn](https://community.smartthings.com/u/shapourn)\ **Replies:** 3\ **Last updated:** [November 3, 2023, 11:47am UTC](https://community.smartthings.com/t/specific-user-unable-to-view-devices/272523 "2023-11-03T11:47:41Z")
Hello, we are a company that produces smart device, and we have developer and certified SmartThings integrations for all of our devices. They work correctly with all users, but one user in particular does not see a spec… --- ## [Driver Issue](https://community.smartthings.com/t/driver-issue/272111)
**Author:** [@Jake\_Borg](https://community.smartthings.com/u/Jake_Borg)\ **Replies:** 3\ **Last updated:** [October 25, 2023, 10:47pm UTC](https://community.smartthings.com/t/driver-issue/272111 "2023-10-25T22:47:42Z")
Hey all, so recently I tried adding new devices to the hub and I was trying to find a compatible driver for the new devices. However I realised that while installing the drivers this error occured on the Samsung account … --- ## [Thermostat stuck on Heating after latest firmware update](https://community.smartthings.com/t/thermostat-stuck-on-heating-after-latest-firmware-update/264969)
**Author:** [@stscot](https://community.smartthings.com/u/stscot)\ **Replies:** 2\ **Last updated:** [June 16, 2023, 9:14pm UTC](https://community.smartthings.com/t/thermostat-stuck-on-heating-after-latest-firmware-update/264969 "2023-06-16T21:14:50Z")
Hello, I have a Stelpro SMT402 Thermostat. It is connected to an Aeotec hub v3. After the last update to the Zigbee Thermostat Driver Version 2023-06-13T18:57:32.680371772 and Controller Version 2.3.22-2 the thermostat s… --- ## [Home monitor arm disarm card gone from app](https://community.smartthings.com/t/home-monitor-arm-disarm-card-gone-from-app/262529)
**Author:** [@yashrg](https://community.smartthings.com/u/yashrg)\ **Replies:** 4\ **Last updated:** [April 22, 2023, 10:20am UTC](https://community.smartthings.com/t/home-monitor-arm-disarm-card-gone-from-app/262529 "2023-04-22T10:20:16Z")
My SmartThings app on iOS does not have the arm and disarm home monitor buttons on any tab. I distinctly remember them being here before. Recently I had to request the country on my Samsung account be changed to USA. So… --- ## [Emit color change not reacting to hue or saturation = 0](https://community.smartthings.com/t/emit-color-change-not-reacting-to-hue-or-saturation-0/256859)
**Author:** [@BumBumGame](https://community.smartthings.com/u/BumBumGame)\ **Replies:** 7\ **Last updated:** [January 24, 2023, 8:42pm UTC](https://community.smartthings.com/t/emit-color-change-not-reacting-to-hue-or-saturation-0/256859 "2023-01-24T20:42:58Z")
I am trying to refresh the current Color state of my custom bulb on the hub. But as soon as one of the 2 values hue or saturation hit 0 the color inside the app doesnt update anymore. Main Cases in which this happenes: … --- ## [Bug with setHue and setSaturation commands for devices with colorControl capabilities](https://community.smartthings.com/t/bug-with-sethue-and-setsaturation-commands-for-devices-with-colorcontrol-capabilities/253078)
**Author:** [@obrassard](https://community.smartthings.com/u/obrassard)\ **Replies:** 7\ **Last updated:** [December 5, 2022, 6:37pm UTC](https://community.smartthings.com/t/bug-with-sethue-and-setsaturation-commands-for-devices-with-colorcontrol-capabilities/253078 "2022-12-05T18:37:53Z")
Hello, while debugging a Homebridge plugin, I might have found an issue with the SmartThings API. Indeed, the REST API seems to make an invalid cast and returns an error when trying to set hue or saturation with a POST r… --- ## [Unable to edit devices in IDE - Access Denied Error](https://community.smartthings.com/t/unable-to-edit-devices-in-ide-access-denied-error/203949)
**Author:** [@sk108](https://community.smartthings.com/u/sk108)\ **Replies:** 19\ **Last updated:** [December 2, 2022, 1:36pm UTC](https://community.smartthings.com/t/unable-to-edit-devices-in-ide-access-denied-error/203949 "2022-12-02T13:36:45Z")
Hello everyone, I was trying to edit (name, label) few of my devices using the IDE. I am able to fill in device details, however after clicking Update button, I am getting an error - “Access Denied! We’re sorry, but yo… --- ## [4-button devices not showing 4 buttons?](https://community.smartthings.com/t/4-button-devices-not-showing-4-buttons/245853)
**Author:** [@babelmonk](https://community.smartthings.com/u/babelmonk)\ **Replies:** 3\ **Last updated:** [August 6, 2022, 7:02am UTC](https://community.smartthings.com/t/4-button-devices-not-showing-4-buttons/245853 "2022-08-06T07:02:38Z")
Is it just me? I have properly registered Aeotec Wallmote Quad switches and they show as 4 buttons in the IDE, but only show 4 buttons in the Smartthings UI. Screenshots attached: --- ## [Error message when trying to pair Garmin watch](https://community.smartthings.com/t/error-message-when-trying-to-pair-garmin-watch/244389)
**Author:** [@Felix\_Isidorsson](https://community.smartthings.com/u/Felix_Isidorsson)\ **Replies:** 1\ **Last updated:** [July 3, 2022, 11:46am UTC](https://community.smartthings.com/t/error-message-when-trying-to-pair-garmin-watch/244389 "2022-07-03T11:46:49Z")
When I’m trying to connect my Garmin watch with the mobile app, I’m being redirected from Garmin connect and then promoted to login with Google. Then I get this message “to complete pairing, open the garmin connect app”.… --- ## [Can’t download addons, I can’t access any device settings](https://community.smartthings.com/t/can-t-download-addons-i-can-t-access-any-device-settings/242325)
**Author:** [@Edward\_Routley](https://community.smartthings.com/u/Edward_Routley)\ **Replies:** 9\ **Last updated:** [May 7, 2022, 5:30am UTC](https://community.smartthings.com/t/can-t-download-addons-i-can-t-access-any-device-settings/242325 "2022-05-07T05:30:23Z")
Hey everyone! I’ve just tried to set up a new washing machine and it paired and registered absolutely fine. However when it tried to download the add-on to control it, it got stuck on 0%. So me being stupid, I uninsta… [Next page](https://community.smartthings.com/tag/bug/175.md?match_all_tags=true&page=1&tags%5B%5D=bug)