Zwave has stopped working

My zwave has stopped working and I cannot connect new zigbee devices. Help?

you may want to pull the batteries and power cycle your hub

Tried and still nothing. I left it unplugged without batteries all last night.

You can also try power cycling your zwave and zigbee devices and there is always support@smartthings.com

Tried that and no response…

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You of received @ least an automated response, if not then you are also having e-mail problems. It may take a few days for a tech to respond.

This email is to notify you that we have created a support ticket for your request. We’re very sorry but we may be a bit slower than usual getting back to you. We have a number of new and old users alike that have contacted us with questions. Between our new Hub, new mobile experience, and the tremendous excitement around what SmartThings is doing, we have a sizable backlog of requests. Our support team will do our best to get back to you as soon as possible but we humbly ask for your patience. If you have anything else you’d like to tell us, you can reply to this email. Otherwise, we’ll be in touch as soon as we’re able.

Warm regards,

The SmartThings Team