Zwave devices showing only “Unknown action” in scenes/automations

Since the app change I’ve managed to muddle along - frustrated that I’ve lost a lot of functionality through webcore, but just about working around it. Now something has really changed.
When I go to existing scenes/automations many of my zwave devices cannot be edited and show “Unknown action”
When trying to set up a new scene they don’t even show in the list of devices.

Has something changed and how can I fix.
NB the devices themselves (fibaro dimmers, zw wall plugs etc) all show on the normal device list, all work and the scenes work. It’s just I can’t set up anything new.

Reach out to Smartthings support. I had an issue where all of my devices disappeared from any automation actions. They had to “refresh the backend database” for everything to show up.

I have noticed this problem today.

Also for a new automations lots of devices are missing from the list of things I can turn on/off or set as a condition.

I’ve tried rebooting my hub (v3) and doesn’t help.

So I’m assuming lots of people probably are having this!

Did you reach support and did they help!?

I’ve emailed them but not had a reply yet. If nothing today I’ll call them.

So you can’t call them.
I’ve now had three replies from Customer support. Each one asks me to fill out another ticket.
Some of my ZWave devices are now not connecting. Have run ZW repair repeatedly and keep getting “Could not delete old routes”/“could not assign new route”
Something has gone wrong - I wonder if they have started messing with device handler functionality and that’s screwing things.
If I had more confidence in my coding etc I’d be getting HomeAssistant TBQFH.

I am having the same issue … has anyone found a fix for this. This is only effecting my fibaro controller for the kitchen lights

Not for me. To be honest I’ve given up and started using homebridge to link my ST devices into HomeKit. Not convinced it’s any better but it’s working ok so far.
It must be something to do with device handlers but Customer Service seem clueless.

I’ve just noticed the same problem. Many of my scenes have disappeared from the IOS app, and when I went to create some replacements I find most of the necessary devices are not shown in the scene creator since they have “unknown actions” listed. WTF! Anyone get a fix for this from support?

Its just one thing after another with the new app. Haven’t they hear of running regressions before deploying sw “fixes”? Can’t wait for the groovy sunset with will surely force me to move to a different solution.

I’m also having the same issue. A lot of devices don’t initially show up as choosable in the automation menu, but eventually most do (not sure why it takes like 15 minutes for them to eventually show up though)

But many of my devices still don’t show up in any automation menu (particularly my hue lights and Bond fans). I still have automations from before this problem that use the lights and fans and they continue to work, but in the automation settings, their action shows “unknown action.”

Everything was working a month or so ago. Anyone have a fix?

FWIW support emailed me that it is a known issue they are working on but no ETA for a fix. More support tickets if you haven’t already might encourage an earlier fix.

Just emailed support myself. I have probably 50 devices that are not being displayed and have an unknown action in my exiting scenes/automations!