Zooz alarm is toast

I have a zooz alarm in the bedroom that is supposed to go off when any open/closed sensor is opened during night mode. This morning the wife opened the back door before she told Alexa “good morning”, which sets the system to home mode. The alarm went off and I could not shut it off, so I unplugged it. Now the only way I can get it to work is to press the button on the unit. It will not do anything when activated with the app. Barring excluding and pairing, does anyone have any thoughts on how to get this thing to work?

Hi David, it looks like the app never recorded that the siren was switched off. It’s best to delete any automations you have for the siren and reprogram them so the device gets a fresh start and syncs with the app. If that doesn’t help, feel free to get in touch with our support so we can better assist you with the issue: https://www.thesmartesthouse.com/pages/contact-us