Zigbee Problem


(Joel W) #1

I have a Zigbee Commercial Electric Hi Hat which becomes unavailable until i click on the device move the brightness slider then hit refresh. I have Pollster installed, but it doesn’t seem to help. Any ideas?


#2

Do you have OTA firmware updates enabled? If so, try disabling them and see if that helps. It may be that the device is getting the message that updates may be available and putting itself into a ready state but then since ST doesn’t actually do OTA firmware updates for that model everything stops. That has been a problem with some devices in the past.

You might also try disabling the wellness check and see if that makes any difference.


(Joel W) #3

No it isn’t wellness check as it was happening before, I just didn’t know it. I will try the OTA for lights.


(Joel W) #4

Turned off OTA but it still happened. Is there anything else I can do?