Zigbee Discovery not triggering on Built-in TV Hub (April 2024)

Developer Programs Support
21

There is no error. The device-search runs and nothing is discovered. I guess I could search for the new device for a shorter time-period to narrow the time-window?

How do I send the logs and what do you mean by “DM”? I don’t have access to any logs. All I can do is enable this checkbox:

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No log-access for end-users is a source of great frustration.

What information was missing exactly? I suspect the zigbee-radio isn’t operating at all, which might explain the absence of the log-entries you need.

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There is a newer firmware available, right? Is it still in beta?
Perhaps you could attempt to update it? Should give a solid hint if the hub is actually working.

22

Hi @annitya,

Thank you for your patience and for providing those details. I now have a better understanding of the situation. When the hub completes its search without finding any devices, it automatically stops searching.

Additionally, I want to acknowledge that you previously provided steps to obtain the hub logs. We appreciate your assistance and will ensure that we utilize this information effectively to resolve the issue.

Here’s what you can do:

  1. When you attempt to connect the device and about 2-3 minutes pass without a response, click the button to send the logs (Steps provided at the end of the reply). Reproduce the issue by attempting to connect the device.
  2. Generate the hub logs.
  3. Provide us with the exact timestamp when you encountered the issue.
23

4 posts were split to a new topic: Zigbee discovery not triggering in V3 Hub

27

Made another attempt. Still no connection. Logs dumped according to instructions:

start: Sun Sep 08 2024 15:15:50 GMT+0200
end: Sun Sep 08 2024 15:15:50 GMT+0200

28

Hi @annitya thanks for sending us the logs, I just informed the team to check it, once we have updates, I’ll let you know.

30

Has some change happened that might resolve them?

ons. 18. sep. 2024, 20:53 skrev Luis Humberto Medina Medina via SmartThings Community <notifications@smartthings.discoursemail.com>:

31

Hello @Annitya,

We’ve reviewed the latest logs, and it looks like the Zigbee Discovery process is functioning properly on the TV hub, but no devices are being found to connect.

Could you please check the following:

  1. Make sure the device you’re trying to pair has enough battery to complete the joining process.
  2. Try placing the device closer to the hub and see if that helps with the pairing.

Let me know how it goes, and if the issue persists, feel free to provide any new details.

Thank you!
Luis Medina

32

I’ve tried both multiple times. I thank you for your time and patience, but I think it’s time for me to throw in the towel. Feel free to consider the matter resolved.