Zigbee discovery not triggering in V3 Hub (August 2024)

Developer Programs
1

Hi.
I also have the issue. The v3 hub does not go into discovery mode. The green light doesn’t start blinking. I’m using samsung galaxy s22+.
I generated hub logs at 19:28 (GMT +1).

Sometimes I get message that I have too many devices. I deleted one but hub still don’t go into discovery mode.
Firmware version: 000.053.00019

2

Hello @Mark_in_the_house !

Thank you for sharing the details of your issue. To assist you further, could you please follow these steps:

  1. Confirm the Email Address: Please confirm if the email account registered in the forum is the same one you use for SmartThings. If it’s different, kindly share the correct email with me via DM (Direct Message).
  2. Enable Support Access to Your Account:
    • Go to the SmartThings Web my.smartthings.com
    • Log in with your Samsung Account
    • Select Menu (⋮) and choose Settings
    • Toggle on Account Data Access
    • Select the time period and confirm. In this step, please choose “Until turned off”. Once the team finishes their investigation, we’ll notify you so you can disable it again.

Thank you for your cooperation!

3

Yes, mail is the same (gmail). I also enabled support access.

1 Like
4

Hello @Mark_in_the_house ,

Thank you for confirming your email and enabling support access.

In the meantime, I suggest trying to remove any unnecessary drivers from your hub to free up some space. This might help with the discovery mode issue. Make sure to only keep the drivers that are essential for your devices.

5

Hello @Mark_in_the_house,

I wanted to check in with you regarding the issue you’re experiencing with your Hub v3 and Zigbee Discovery. Could you please let me know if the problem is still occurring?

If the issue persists, could you confirm whether it’s happening with a specific device or with any Zigbee device you’re trying to pair?

Additionally, please try to reproduce the issue again and provide me with the exact timestamp when it happens. Once you’ve done that, please generate new hub logs and ensure that support access is still enabled so we can review them.

Thank you for your cooperation!

6

Hello @Mark_in_the_house

Could you please let me know if the problem is still occurring?

7

It seems that discovery is working fine now.
Was the problem that I had “to many” drivers installed?
I would like to add some in the future but if that cause the problem than I probably shouldn’t. :confused:

1 Like
8

Hi @Mark_in_the_house,

I’m glad to hear that discovery is working fine now. Regarding the issue, it could have been caused by having too many drivers installed or potentially due to poor RF (Radio Frequency) conditions in your Zigbee network. This can happen when the signal strength is low or there is interference in the environment.

You should be fine to add more drivers, but keep in mind that having too many at once can sometimes affect the hub’s performance, especially in discovery mode.

Feel free to reach out if you encounter the issue again!