# Zigbee devices issue **URL:** \ **Category:** Connected Things\ **Tags:** developers\ **Created:** [October 21, 2024, 7:28am UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416 "2024-10-21T07:28:10Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![hezqeel](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/hezqeel/32/156051_2.png) [@hezqeel](https://community.smartthings.com/u/hezqeel)\ **Post date:** [October 21, 2024, 7:28am UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/1 "2024-10-21T07:28:10Z")
Friends My hub used to be working so good and as expected for around 4 months with no issues at all. All of a sudden I had an issue with only Zigbee devices, while all zwave devices are working perfectly till now. The issue is all Aqara FP11 presence sensors became off-line, all Aqara smart switches D1 are rather not responding or very slow and take more than 30 seconds to respond, all contact sensors are off-line and so on… Mainly the issue is Zigbee devices. Note that my hub is v3 and connected to internet through WiFi and the hub is away of the WiFi router to prevent signal interference and at the same time WiFi signal is strong. Please advise… ---
**Author:** ![hezqeel](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/hezqeel/32/156051_2.png) [@hezqeel](https://community.smartthings.com/u/hezqeel)\ **Post date:** [October 21, 2024, 9:00am UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/2 "2024-10-21T09:00:44Z")
Also I noticed some times I got this error message ![IMG_5579](https://global.discourse-cdn.com/smartthings/original/3X/f/2/f293dd89077428a06234c79b77beb9cfba180170.png) ---
**Author:** ![Mariano\_Colmenarejo](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/mariano_colmenarejo/32/220132_2.png) [@Mariano\_Colmenarejo](https://community.smartthings.com/u/Mariano_Colmenarejo)\ **Post date:** [October 21, 2024, 9:24am UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/3 "2024-10-21T09:24:02Z")
> [@hezqeel](#): > > Also I noticed some times I got this error message When this message appears, what is the actual status of the device? Is it the same as the actual status shown in the app? ---
**Author:** ![Somebody](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@Somebody](https://community.smartthings.com/u/Somebody)\ **Post date:** [October 21, 2024, 11:52am UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/4 "2024-10-21T11:52:30Z")
Did your hub receive a recent firmware update? My experience is that mass loss of zigbee devices is due to upgrade of the hub’s firmware. Walking around opening and closing the contact sensors tends to bring them back online. ---
**Author:** ![johnconstantelo](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/johnconstantelo/32/111869_2.png) [@johnconstantelo](https://community.smartthings.com/u/johnconstantelo)\ **Post date:** [October 21, 2024, 12:42pm UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/5 "2024-10-21T12:42:10Z")
Same here @hezqeel, see my post I made yesterday morning with regards to this and the most recent hub upgrade: > [@Aeotec Smart Home Hub/2018/2015 Model Hub Firmware Release Notes - 0.54.13](https://community.smartthings.com/t/aeotec-smart-home-hub-2018-2015-model-hub-firmware-release-notes-0-54-13/287182/57): > > @alissa.dornbos and @SmartThings , This release has generated more zigbee offline devices, as well as increased battery consumption on varying zigbee devices, such as contact sensors, leak sensors (especially bad), and motion sensors. The beta wasn’t much better either, and it seems as though reports from that didn’t get resolved before going production with this firmware release. Unfortunately i just don’t have the time to waste anymore to document and report these incidents. Very frustrating. ---
**Author:** ![hezqeel](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/hezqeel/32/156051_2.png) [@hezqeel](https://community.smartthings.com/u/hezqeel)\ **Post date:** [October 21, 2024, 2:22pm UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/6 "2024-10-21T14:22:24Z")
Switch physically on and tried to put it off then I got this message ---
**Author:** ![hezqeel](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/hezqeel/32/156051_2.png) [@hezqeel](https://community.smartthings.com/u/hezqeel)\ **Post date:** [October 21, 2024, 2:23pm UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/7 "2024-10-21T14:23:41Z")
Tried this solution but issue still exists ---
**Author:** ![hezqeel](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/hezqeel/32/156051_2.png) [@hezqeel](https://community.smartthings.com/u/hezqeel)\ **Post date:** [October 21, 2024, 2:36pm UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/8 "2024-10-21T14:36:51Z")
That’s true, after farther investigation I found that Zigbee issue happened after latest update 054.13 Any farther help please… @SmartThings @nayelyz @JDRoberts @iquix @veonua ---
**Author:** ![veonua](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/veonua/32/112978_2.png) [@veonua](https://community.smartthings.com/u/veonua)\ **Post date:** [October 21, 2024, 5:01pm UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/9 "2024-10-21T17:01:44Z")
🤔 works for me , i’m on 54.013 ---
**Author:** ![Nezmo](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/nezmo/32/63953_2.png) [@Nezmo](https://community.smartthings.com/u/Nezmo)\ **Post date:** [October 21, 2024, 8:25pm UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/10 "2024-10-21T20:25:25Z")
I’m seeing at least one Zigbee device (Iris motion sensor) drop every few hours. Prior to last FW it was solid. ---
**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\ **Post date:** [October 21, 2024, 10:17pm UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/11 "2024-10-21T22:17:21Z")
> [@johnconstantelo](#): > > Same here I solved the latest zigbee battery drain issues for myself. Wait for it, yep… replaced them with Matter over Thread. ---
**Author:** ![hezqeel](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/hezqeel/32/156051_2.png) [@hezqeel](https://community.smartthings.com/u/hezqeel)\ **Post date:** [November 8, 2024, 11:19pm UTC](https://community.smartthings.com/t/zigbee-devices-issue/289416/12 "2024-11-08T23:19:02Z")
Issue hopefully resolved… My WiFi router is using Auto channel and my hub is using Zigbee channel 11, thus I switched the hub Zigbee channel to 15 and test some devices and looks like it work fine. I think the overlapping of the channels was the root cause of my issue. Many thanks to @cbaumler for his support and patience and thanks goes as well to you @alissa.dornbos