Your Hub is offline

Hi,
I am new to ST and trying to set up the ST v3 but having difficulty. I cannot connect it via wifi or ethernet.
Using my pixel 4 and iphone to connect to the hub. On my Pixel phone, it is stuck at 40% until I got a message stated that “Your hub is offline”. On the iphone, it is stuck at 60% then would get the same error.
I have tried resetting it many times.
Thank you in advance if anyone can help me.

Check if your location is setup, may be delete it and try over. If you’re still having issues trying contacting ST support