You’d do better calling them. I did so this afternoon, they seemed surprised nobody had got back to me.
Before I even mentioned ST, they mentioned it to me. They seem to be able to correlate the battery issue with an ST firmware revision, and have asked me for some information. They appear to be building some evidence in order to approach Samsung.
The more people they are aware of with the issue the better.
Finally got hold of Yale, had no response from emails and finally got to speak to someone
as reported before by other members Yale are aware of the issue and they believe its the ST firmware thats causing the fault, and are waiting on a firmware update fro ST to fix , he also said module is fine and no need for me to update to zwave mod 2 , so now i think i have to wait for a fix to the firmware
@RobC20@John_Crighton Hello! How are you guys getting on with your batteries? I am not using SmartThings for now and only trying with Home Assistant but my battery use is just ridiculous. I ran through a set of batteries in 3 days and now, with a new set, I am at 80% in 1 day so it would give me a “better” usage if it continues like that but wow, it’s pretty bad.
I don’t have my lock in Alexa so the next time the batteries run out I will remove the module and see how the battery usage goes.
Thanks for letting me know, the next thing I will be doing when this set of batteries runs out is remove the module! 100% it’s Yale seeing I’m using Home Assistant only and my battery life is appalling.